ServiceNow Senior Technical Consultant - ITOM

Responsibilities

Lead project teams to deploy solutions on the ServiceNow platform

Lead complex programs of multiple resources

Lead the architecture and design of complex solutions

Lead the creation of written deliverables

Lead client demos and working sessions

Lead integration design sessions

Lead client workshops as process and technical expert

Escalation point for project team

Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches

Obtain and maintain certifications with associated qualifications

Maintain expert level certifications

Identify and communicate opportunities

Participate in pre-sales cycle as technical expert

Provide thought leadership to Ahead and our customers

Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and / or advising

Generate differentiated marketing thought leadership for marketing

Craft innovative and high impact solutions for complex client programs, relying on large teams to implement

Contribute to projects/programs that may address future concepts, products, and technologies

Drive consensus with customer in solving complex solutions

Qualifications

Subject matter expert on a ServiceNow platform (ITOM preferred)

Expert knowledge on at least two process areas within the ServiceNow platform

Expert level development skills on the ServiceNow platform

Recognized expertise in own area within the organization

Demonstrate deep expertise across multiple technologies

Able to articulate trade-offs between architecture approaches

Strong skills integrating ServiceNow with third party tools

Strong presentation skills

Strong project and situational awareness

Strong communication skills

Strong attention to detail

Self-starter

Able to travel of at least 25%

Expectations

A lead contributor to their team and the organization as a whole

Bring thought leadership to our organization and our customers

Contribute to projects/programs that may address future concepts, products, and technologies.

Coordinate cross-practice and can contribute to cross-practice deliverables can help draft standards

Lead multiple resources when on a cross-practice project

Be an early adopter of new certifications

Utilized by presales for opportunity identification, scoping and positioning services and products including opportunities across practices and engages pre-sales to begin new campaigns that cross practices

Primary contributor to complex workshops that span multiple practice areas inside of AHEAD

Be able to provide advanced data or situational analysis that requires the evaluation of intangibles

Drive scoping, planning, and methodology for critical projects

Work on impactful and unique issues