Hub Operations Lead
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Some ghost-posting signals
- open for 128 days (90+ without a fill is a strong ghost signal)
- 156 open roles at this company in 30 days (mass-hiring blitz)
- no salary disclosed (correlates with ghost postings)
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About the role
What You'll Do:
Manage the day-to-day operations within the Hub including assisting Partner Drivers for Onboarding, Sticker Installation, and other concerns
Prepare and update daily performance report, monitor attendance and productivity of all staff member
Assist in the onboarding of partner drivers and coordinate other concerns with relevant teams and departments
Plan and execute offsite Partner Driver onboarding events and implement Partner Driver engagement activities
Ensure company procedures and regulations are followed and escalate potential issues to the Management Team
Lead team briefing and weekly staff meeting to discuss performance updates, product and process developments
Recommend process Hub operational efficiency improvements
What We Seek:
Data-driven mindset with experience in reporting and performance analysis.
Detail-oriented with the ability to follow established processes and guidelines.
Someone passionate about empowering gig workers and improving their day-to-day experience.
What You'll Need:
Must have a Lead/Supervisory experience for at least 1 year
Self-starter mind set and able to collaborate with different teams
High level of commitment and dedication
Ability to delegate tasks effectively
Good communication and reporting skills
Good interpersonal and problem-solving skills
Willingness to work and travel in North Caloocan and to other satellite offices
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