Order Fulfillment Specialist

Work proactively to prevent order delays and problem-solve inventory challenges

Communicate with our Order Fulfillment Team to yield on-time delivery and ensure that promise dates are met

Continuously provide feedback to prevent issues from occurring and suggest process updates

Be mindful of time-sensitive orders and provide a solution within a reasonable time frame

Work together with Inbound departments to know when new styles and sizes are being received, repaired, and returned

Search for Hot Items on the warehouse floor in Returns, Inspection & Damage locations

Flag incoming orders to expedite the dry cleaning Process order kick-outs to verify the correct shipping method and items ordered

Monitor put walls and fix issues to ensure orders are packed within 60 minutes

Use Highjump to check for priority orders and expedite packing to meet critical pull times

Execute End of Shift reporting daily

Ensure all team members adhere to company SOP's and safety procedures

Maintain TBT policies and cultural values

Maintain a clean work area and address safety hazards with the maintenance manager

Assist with picking, packing, and sorting, as needed during non-peak seasons

Provide on-the-job training and support for new hires

Promote continuous improvement throughout the organization

Maintain positive and professional communication with the management team

Understand and be able to learn industry-specific technology

Position Requirements

May be required to work mandatory overtime or weekends as needed by the business to meet demands during peak and off-peak seasons

Ability to lift, carry, push or pull up to 50 pounds in a physical environment

Ability to stand, reach, walk, ascend/descend ladders or bend for extended periods of time throughout a shift, excluding breaks

Sustained, repetitive arm/hand/finger movements for the handling, processing, preparation, repair of inventory and fulfillment of customer orders

Who You Are

1-2+ years of experience as a warehouse associate and/or ambassador or similar role is required

Bilingual a plus, but not required

Experience with Warehouse Management Systems (WMS) and handheld devices (RF)

Highly effective written and verbal communication skills

Experience in a fast-paced, high-volume retail Distribution Center environment

Analytical thinker; able to solve problems quickly and effectively

Experience and complete understanding of Lean and 5S concepts are a big plus

Apparel industry, menswear and/or startup experience a plus

Excellent planning skills and ability to collaborate with all teams

Great organizational skills with the ability to handle multiple tasks

Working knowledge of MS Excel and Google Drive

Perks and Benefits

Competitive medical, dental, vision, and disability plans

Option to participate in a 401(k) plan through Betterment

Generous paid time off

One Medical and Wellhub (Gympass) membership

Free snacks & beverages

Paid company-recognized holidays aligning with our holiday pay policy

Employee engagement & cultural events

Discounts on garment rental and purchases for you, your partner, and friends & family

Bi-annual compensation review process