Senior Field Service Engineer

Primary Activities:

Perform successful installations at new and existing customer sites

Complete regularly scheduled Preventative Maintenance activities on time 100% of the time

Provide dependable and reliable service for emergency customer repairs per service levels defined by the Warranty or Service Contract 100% of the time

Complete all paperwork within departmental goals 100% of the time (Service & Expense reports, SFDC requirements)

Complete all necessary training on time to meet Quality requirements

Develop working knowledge of industry practices and company policies

Support the new instrument Sales Process by performing site inspections

Skills:

Demonstrated ability to read, comprehend, and interpret scientifically written documentation, including - organizational and instrument procedures, and those from customer/regulatory agencies

Strength in defining problems, collecting data, establishing facts, and drawing valid conclusions

Well-developed and professional output of written and spoken communications

Expertise in decision making as related to prioritizing schedule, making travel choices, and recognizing when to escalate issues to management

Computer/Microsoft Office proficiency, especially in Outlook, Excel

Professional email etiquette

Regularly makes decisions autonomously with little or no guidance/supervision; a trusted resource

Professional knowledge (JLPT N2 or higher) in the English language to effectively communicate with colleagues globally as well as to understand the documentation for the instruments being serviced

Knowledge:

Experience working with mechanical systems consisting of pneumatic and servo controlled mechanisms

Experience working directly on software controlled instruments

Demonstrated experience working in ISO or GMP controlled environments in the life science field

Acquired knowledge of computer networking

Previous experience having worked as a field engineer and understanding of appropriate and professional customer handling are required.

Strong understanding of the FSE role for mentoring and developing more junior FSE’s

Deep knowledge of procedures to effectively contribute to updates and procedure improvements

Education:

Minimum KōtōSenmonGakkō (Kosen) mechatronics or equivalent military experience.

Environmental Factors:

May be required to work on client sites for extended hours

Weekend on-call periodically required

Must be able to lift 75 pounds

Requires extended travel on short notice