Client Manager, APAC

Essential Duties

Advance a trusted advisor relationship while driving towards successful delivery and implementation of any new services.

Identify upsell and cross-sell opportunities within client base and work with Account Executives to ensure these opportunities.

Continue expertise on industry and client best practices and trends.

Develop client case studies, success stories, and references.

Lead efforts to identify and turn around at-risk clients.

Encourage customer feedback and participation through webinars, roadshows and feedback sessions.

Work with the billing team to assist in any issues, invoices, and new sales quotes.

Actively support quick and effective implementation of new Symplicity systems assigned in conjunction with Transition Support Specialists.

Facilitate discovery workshops to elicit client project requirements and document these accordingly

Map Symplicity solution capabilities to client business requirements

Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.

Engage in day-to-day communications with clients to ensure we are maximizing their experience and success with their Symplicity Systems.

Opportunity abounds at Symplicity, as such, other duties may be assigned.

Minimum Qualifications

Bachelor’s degree

Experience working with Symplicity's products

Detail oriented; problem solving skills

Communication skills (verbal and written)

Strong interest in the Higher Education space

Outgoing, high energy, friendly personality

Personal initiative, self-motivated

Team player, cooperative, flexible

Ethical business standards

Be willing to go to the office in Brisbane once or twice a week