Network Operations Center (NOC) Tier 1 Shift Lead
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- open for 228 days (90+ without a fill is a strong ghost signal)
- 3359 open roles at this company in 30 days (mass-hiring blitz)
- no salary disclosed (correlates with ghost postings)
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About the role
Duties & Responsibilities
Lead Tier 1 operations during assigned 12-hour shifts in a 24/7 environment.
Oversee incident intake, analysis, and escalation following ITIL procedures.
Ensure adherence to service level agreements (SLAs).
Maintain accurate shift logs and incident summaries.
Mentor and evaluate Tier 1 personnel performance.
Required Qualifications
5+ years of NOC or Tier 1 support experience.
CompTIA Network+ or ITIL v3 certification.
Familiarity with monitoring and ticketing systems (e.g., SolarWinds, ServiceNow).
Preferred Qualifications
CCNA certification.
Experience supporting Federal or DHS systems.
Place of Performance
Springfield and Ashburn, VA (Shift-based position with 24x7 coverage).
Clearance
Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
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