Learning Automations & Systems Specialist

What You'll Do

Own Platform Operations and Systems

Manage backend operations of Staff Portal, LMS, and Mailchimp, including user accounts, org structure updates, and platform access management.

Ensure all three platforms are accessible and accurately reflect current org structure, including new staff, transitions, team changes, and location updates across 46+ locations and every Central team.

Own the integrations that connect the Learning Team's platforms to organizational systems of record, including the IT/HR data sync to the LMS and Staff Portal.

Partner with IT and Data Insights to maintain integration integrity and ensure data flows accurately between systems as the org grows and changes.

Serve as the primary point of contact for platform vendors, manage tickets, feature requests, and roadmap conversations in partnership with Learning Team leadership.

Perform regular platform audits to identify accuracy gaps, outdated content, and configuration issues before they become problems flagged by leadership.

Train and support Learning Team members on platform tools so the whole team benefits from new capabilities, current trends, and improved ways of working within existing systems.

Partner with Content and Media Production functions of Learning Team to identify connections between the team’s growing tool set and build the bridges between them.

Drive Technology Innovation and Automation

Utilize AI within our Learning Team technology systems to identify and pilot tools that improve the quality of staff learning experiences and help the team work more effectively.

Partner with Content and Media Production to strategically identify the connections between the Learning Team's growing tool stack, including Adobe, Canva, Asana, Descript, ElevenLabs, Google Drive, the LMS, Microsoft 365, Staff Portal, Zoom, and AI tools to improve workflows and learning experiences.

Eliminate manual handoffs, duplicate data entry, and workarounds across the team's tool stack to return capacity for higher-value work.

Stay on the front edge of platform and tool innovation so the team is positioned to adopt what is useful before it becomes a gap.

Identify how platform and technology capabilities can improve what staff encounter as learners, and partner with Learning Team functions to apply those improvements.

Own Data Reporting and Learning Engagement Visibility

Partner with Learning Team leadership and HR/Data Insights to create visibility of staff learning journey data.

Build and maintain recurring reports that give team leaders visibility into how their team members engage with required and optional learning.

Surface Staff Portal content engagement data to Team Space owners so Central teams can see how their resources are being used across the organization.

Work toward a consolidated Learning Team dashboard that gives leadership and the broader Learning & Development Group a consistent, real-time view of engagement and platform performance.

Shift the team from reactive data delivery to proactive insight, identifying gaps, trends, and opportunities before they are requested.

Support Asana project management infrastructure, including project templates, recurring project setup, and workflow improvements.

Maintain and improve team-wide operational processes, including onboarding systems, event prep tools, and internal resource organization.

Support the Production Manager with tech setup and execution for learning events, serving as a capable partner for in-person, virtual, and hybrid sessions.

Evaluate and improve team workflows as the organization and platform landscape evolve.

Skills Needed to Succeed

Excellent verbal, written, and interpersonal communication skills to clearly explain technical processes and foster cross-functional partnerships.

Strong technical aptitude with the ability to learn, configure, and manage complex platforms and integrations with minimal guidance.

Ability to self-motivate, make independent decisions, and solve problems with innovation.

Ability to identify inefficiencies and build practical solutions through automation, scripting, or tool configuration.

Strong analytical and data skills; ability to organize, interpret, and communicate engagement data in a clear and actionable way.

Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.

Passion for enabling a high-functioning team by removing friction, improving systems, and making the infrastructure invisible.

High School Diploma or GED.

Bachelor's degree in Computer Science, Data Science or Information Technology preferred.

Proven experience in platform administration, systems operations, data reporting, or a related technical role.

2-3 years of experience with platform administration, systems operations, data reporting AI, or a related technical field.