LPN - Advanced Care Planning Specialist, Remote
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Some ghost-posting signals
- open for 68 days (60–89 days is elevated risk)
- reposted 1× (reposts correlate with ghost postings)
- removed from the board and reposted at least once
- 82 open roles at this company in 30 days (mass-hiring blitz)
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About the role
Primary Duties:
Conduct personalized, compassionate advance care planning telephonic conversations with patients and/or families to identify, document, and communicate their healthcare goals and wishes for future medical care
Educate patients and families about medical interventions—such as feeding tubes, mechanical ventilation, and CPR—in simple, understandable terms so patients and families can make informed decisions.
Accurately document details of the conversation within 48 hours to generate state specific advance care planning documents.
Provide patient support via incoming patient calls, documentation review support, and special projects when needed
Maintains knowledge of state-specific laws and regulations regarding advance care planning through training and 1:1s
Other duties as assigned
Minimum Requirements:
Licensed Practical Nurse (“LPN”): Certificate or Diploma in Practical Nursing
Current and unrestricted LPN license
2+ years’ experience as an LPN or relevant experience
Demonstrated knowledge of serious medical conditions (i.e. COPD, CHF, ESRD, etc.) and their progression
Demonstrated ability to adapt to shifting priorities and fast-paced environments
Familiar with Google Suite (Google Meets, Google Sheets, & Google Docs); Ability to learn new call center/telephony and patient documentation technology quickly.
Ability to navigate between multiple systems while speaking with Patients.
Strong communication skills (Verbal & written) with a high-level of active listening and empathy to manage emotional conversations.
Strong time management skills and attention to detail
Familiarity with state-specific legal regulations regarding advance directives and Medical Power of Attorney; Familiarity with ACO and Medicare/CMS guidelines.
Preferred Qualifications:
Experience in palliative care or hospice; CHPN (Certified Hospice and Palliative Nurse) or CHPLN (Certified Hospice and Palliative Licensed Nurse) Certifications; Advanced Care Planning knowledge & experience
Inpatient hospital experience including ICU or emergency medicine
Spanish speaking experience
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
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