Senior Manager, Product Globalization

Responsibilities

Lead and develop the Product Globalization team, including a Business Analyst and Product Designer. This role will own the team direction & strategy. Own and maintain an effective client Feature Intake and Discovery process, ensuring requests are captured, prioritized, and clearly defined.

Partner closely with the near shore Engineering squad’s Technical Project Manager and Tech Lead. Partner with the client and Account Management to understand and influence business goals, roadmap priorities, and evolving needs across international markets.

Spearhead process definition and operational excellence for wireframe creation, solution exploration, and feasibility assessments, driving collaboration between Product, Design and Engineering.

Establish strong quality and completeness standards for Product Requirements Documents(PRD), Functional Specification Documents (FSD) & User Stories.

Maintain strong expertise in Coates’ product and solution capabilities, serving as a trusted client and internal partner.

Develop an understanding of the client’s technology ecosystem and applications of Coates’ product stack into that ecosystem.

Own and maintain an effective client UAT incident management and triage process. Provide oversight and escalation support for pre-production (lab/UAT/QA) incident triage and resolution coordination.

Identify trends and opportunities to improve Discovery practices, intake quality, Incident Management processes, and overall customer experience.

Support adoption through client-facing demos, training, and documentation as needed

Capabilities

People Focus: Manages the team with a focus on team member professional development and goal understanding and execution. Delegates outcomes and work in a strategic manner.

Execution Focus: Executes engagement strategies effectively by managing multiple tasks, coordinating efforts across teams, and delivering tasks and projects on time for the client.

Collaboration & Communication: Facilitates cross-functional collaboration with Product, Engineering, Delivery, Program, & Account Management. Communicates client priorities clearly to all teams, ensuring alignment.

Client-Centric Approach: Understands and anticipates client needs, proactively addressing potential challenges and ensuring team initiatives are tailored to their operational requirements.

Problem-Solving & Initiative: Identifies and resolves issues that could hinder the success of engagement strategies. Proactively suggests improvements based on data insights and client feedback.

Qualifications

6+ years of experience in a client-facing Product, Discovery, Technical BA, or Technology Consulting role

Bachelor’s degree in Information Systems, Computer Science, Business, or Engineering

Proven experience managing and developing individual contributors

Proven ability to translate business needs into clear functional and technical outcomes

Ability to communicate with and translate between Business and Technical resources

Comfortable leading cross-functional collaboration in fast-paced, evolving environments

Experience with Agile methodologies and tools such as Jira, Confluence, and Visio/Miro