Client Success Manager, Contractor

What To Expect In This Position

Partner closely with Account Managers to support senior executive clients in client engagement and retention activities across the Latin America region

Coordinate and manage analyst briefings, executive advisory sessions, and client calls from scheduling through delivery

Plan and execute virtual and in-person client events, executive roundtables, roadshows, and market briefings

Serve as a key point of coordination between clients, analysts, and commercial team members to ensure a seamless client experience

Track and manage client engagement activities, ensuring timely follow-up and execution of commitments

Support client onboarding and adoption of FrontierView services and resources

Assist in the preparation of client presentations, briefing materials, meeting agendas, and event communications

Monitor client engagement trends and identify opportunities to increase utilization of FrontierView services

Maintain accurate records of client interactions, activities, and engagement metrics within Salesforce and other internal systems

Support regional and global commercial initiatives as needed, including strategic projects, events, and client campaigns

Collaborate across Commercial, Strategic Insights, and Operations teams to deliver exceptional client outcomes

Help identify opportunities to improve processes, client experiences, and team efficiency

What Sets You Apart

Bachelor's degree (or equivalent work experience) in business, economics, international affairs, communications, marketing, or a related field

1-3 years of experience in client success, client services, account coordination, project management, events, consulting support, or a related client-facing role

Experience managing multiple projects and stakeholders simultaneously in a fast-paced environment

Strong organizational and time-management skills with exceptional attention to detail

Demonstrated ability to work independently and effectively in a remote environment

Excellent written and verbal communication skills

Naturally curious and eager to learn about global markets, economics, geopolitics, and client business challenges

Strong problem-solving skills and a proactive mindset

Comfortable interacting with senior-level stakeholders and executives

Professional, responsible, self-motivated, and highly dependable

Demonstrated ownership, accountability, and follow-through

Experience supporting events, executive briefings, webinars, or client programs is a plus

Familiarity with Salesforce, CRM systems, or project management tools is a plus

Spanish fluency required; Portuguese fluency is a plus