Technical Account Manager (xMatters)
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Likely real
- 27 open roles at this company in 30 days (mass-hiring blitz)
- no salary disclosed (correlates with ghost postings)
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About the role
What you'll do:
Develop technical and business subject matter expertise in xMatters use cases and products
Lead clients through requirements and business value mapping exercises, facilitating workshops, etc.
Develop insights, observations and meaningful conclusions to help solve client business problems
Fulfills Technical Account Management activities for customers of xMatters, post-sale, by supporting many facets of the customer journey, including client management, product adoption, process improvement, configuration assistance, and knowledge transfer activities
Manages client expectations and scope of activities
Oversight assistance to client administrators to best meets the customer’s needs
Support minor integration development updates
Assists in the scoping of activities and effort for Consulting engagements
Identifies areas of improvement for xMatters and is proactive in building the solutions
Communicates regularly with customers and our account management team throughout the engagement resulting in effective relationships
What you'll bring:
3+ years in professional services/software consulting and implementation
3+ years managing projects, client relationships, technical account management or similar
experience
Excellent verbal & written communication for both technical and business content at all levels
within an organization
Proven expertise in developing and deploying technical solutions
Strong decision-making capabilities and judgment when presented with incomplete information or conflicting data points
Strong project planning and organizational skills
Strong problem solving & analysis skills (i.e. the ability to translate client requirements & objectives into a technical solution)
Ability to work independently with a high degree of integrity and accountability
Experience in DevOps, ITIL, IT Service Management a plus
Solid understanding of Incident Management processes, especially Major Incident Management
Understanding of Event Management/Observability processes
Understanding of collaboration tool integration and processes
Technical experience in the following:
o Agile deployment processes
o Experience working in SaaS/cloud environments
o REST Web Services
o Java/JavaScript
o XML
o Data transformation / ETL
o Experience within Unix and Windows environments
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