Key Account Manager

Key Responsibilities

Own and manage a portfolio of key enterprise accounts, ensuring high customer

satisfaction and retention.

Develop deep relationships with senior stakeholders, including R&D, IP, legal, and

innovation leaders.

Identify upsell and cross-sell opportunities across Patsnap’s product portfolio.

Lead the full sales cycle for existing key accounts, from needs discovery and

solution design to negotiation and contract closure.

Collaborate closely with Customer Success, Product, and Solution Consulting

teams to deliver value-driven solutions.

Act as a trusted advisor by understanding customers’ business objectives,

innovation strategies, and challenges.

Monitor account performance, forecast revenue accurately, and deliver against

sales targets.

Provide market and customer feedback to internal teams to support product and

go-to-market improvements.

Requirements

Bachelor’s degree or above; background in business, science, engineering, or

related fields is a plus.

5+ years of B2B sales experience, preferably in enterprise SaaS, IP services, R&D

tools, or technology solutions.

Proven experience managing key or strategic accounts with complex buying

processes.

Strong consultative selling and stakeholder management skills.

Ability to communicate complex technical or data-driven solutions in a clear and

compelling way.

Self-motivated, results-oriented, and comfortable working in a fast-paced,

international environment.

Experience selling into R&D, IP, legal, or innovation teams is highly preferred.

Proficiency in English is required; additional Asian languages are a plus.