Level 1 NOC Engineer- Rotating Shift
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Some ghost-posting signals
- open for 785 days (90+ without a fill is a strong ghost signal)
- reposted 1× (reposts correlate with ghost postings)
- removed from the board and reposted at least once
- 117 open roles at this company in 30 days (mass-hiring blitz)
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About the role
Benefits Package: Company Paid!
Medical, Dental, Prescription & Vision Benefits
Life, AD&D and LTD insurance
Paid Vacation and Holidays
Company-Matched 401(k) and IRA Retirement Savings
Per-Diem paid when overnight travel is required
Requirements:
Help desk experience: 1-3 years (Preferred).
CCNA certification preferred.
Strong written and verbal communication skills.
Expertise in Cisco IOS, Linux, and Windows Server operating systems.
Experience with multitasking in a high-energy environment.
Responsibilities:
Receive incident and information request calls from the customers for IT services, and service that call by resolving with point of contact.
Keep customers informed of the progress of their queries.
Analyze, isolate, research, and effortlessly explain step-by-step technical troubleshooting solutions related to software or hardware to provide a resolution.
Excellent attention to detail and follow-through.
Successfully translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting.
Prioritize and escalate support based on the client/public impact.
Demonstrate problem-solving, conflict resolution, negotiation, and de-escalation skills.
Maintains confidentiality of all information, policies, and procedures as required by the Health Insurance Portability and Accountability Act (HIPAA) protocols.
Learning and supporting a variety of purpose-built software.
Continued familiarity with network devices and latest technologies.
Maintain the company's high standard of quality and professionalism regarding workmanship, customer relations, coworkers, behavior, and appearance.
Perform any other duties not specifically stated herein, but which your supervisor may assign.
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