Customer Care Billing Specialist

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location: This is an onsite role based at Nextiva’s Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.

In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment.

Nextiva is an innovative US software development company providing cloud-based communication services that are currently used by thousands of businesses. We strive to be the best of the best across multiple technology channels, including UCaaS and SaaS.

We are a global team of over 1,000 members and are the fastest-growing privately held cloud communications provider in the US. We are looking for amazing people, like you, to join our team in Guadalajara.

Currently, we are hiring Customer Care Billing Specialist , who will be working with internal and external customers to perform various billing and other AR-related functions to support the Nextiva’s billing operations processes.

Over 90% of the communication in this role will be in English (verbal & written). Please send us your resume in English when applying

This person will be an employee of Nextiva, supporting Nextiva customers

This position will be 100% on-site at our Nextiva Guadalajara office. Want to check out our AMAZING culture? Follow Nextiva Mexico on Instagram: @nextiva_mexico

Be sure to check out our rewards & benefits listed below

Main Responsibilities

Review invoices and create credit memos to customer accounts

Assist customers with billing questions and resolve billing issues

Issue credits for service/product removals and cancellation

Research and respond to customer credit card disputes

Maintain detailed logs of customer interactions

Answer inbound phone calls and instant messages

Support Nextiva’s ticketing system

Provide back-up customer support for other positions as needed

Create, review and apply incoming payments

Process credit applications and set customers up on invoicing

Work with internal customers in other departments as needed

Research discrepancies and help to settle disputes

Order service disconnection (disable) of accounts as necessary

Update customer account information to include change of address, payment information or contact information

Send customer copies of invoices upon request

Participate in Billing System configuration as needed

Perform other billing tasks as assigned

Position Requirements

Experience in customer service roles and call center environment

Advanced English (both written and oral)

Exceptional Excel Skills and general computer literacy

Basic accounting and bookkeeping background

Excellent multi-tasking and communication skills

Bachelor's degree

Ability to work both independently and in a team setting with minimal supervision

Flexibility and willingness to align with the working hours of a team based in the United States, specifically in the state of Arizona, as needed

Will be a great plus

Prior experience in Billing or in a customer-facing role

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

Drives Results : Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.

Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.

Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.

Health 🍏 - Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage

Insurance 💼 - Life Insurance (24 times your monthly salary)

Work-Life Balance ⚖️ - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time

Financial Security 💰 - Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)

Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives

Growth 🌱 - Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

#LI-AL1 #LI-Onsite

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

Want to see what life at Nextiva is all about? Connect with us on Instagram , Instagram MX , YouTube , LinkedIn , and the Nextiva Blog .