Clinical Patient Access Liason

Job Title: Clinical Patient Access Liaison (C-PAL)

Company: Cincinnati Eye Institute

Location: Blue Ash, OH

Travel: Travel to our other offices in Blue Ash, OH is required as needed. We do pay mileage reimbursement!

Perks

Full Benefits Package - Medical, Vision, Dental and Life Insurance

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Eyecare Certification Reimbursement

Competitive Base Pay

Employee Discounts

Hours

Full Time

Our offices are open Monday-Friday 8:00am-5:00pm

You may need to work a little earlier/later as needed

SUMMARY

The Clinical Patient Access Liaison (C-PAL) is a field-based or embedded clinical support role focused on removing access barriers for specialty therapies. This individual will partner closely with Physicians and practice teams to streamline reimbursement workflows and support patient access in real time. They will provide real-time, point-of-care support for prior authorizations, benefits investigation and financial access. The C-PAL will function as a bridge between patients, providers and payers to ensure timely initiation of therapy and improved patient experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Patient Support & Education: Serve as a central contact for patients and caregivers; support onboarding, coverage education and adherence

Reimbursement Navigation: Manage prior authorizations, exceptions and appeals to resolve access barriers

Practice & Physician Support: Provide real-time guidance on payer requirements, step edits and documentation needs

Cross-Functional Coordination: Partner with specialty pharmacies, hub services and internal teams to facilitate access

Insights & Compliance: Track access barriers, document activities and ensure compliance with all regulatory requirements

REQUIRED QUALIFICATIONS

High school diploma or general education degree (GED) required

Bachelor’s degree preferred

5+ years of experience in patient access, reimbursement or specialty support services

Strong knowledge of payer dynamics, billing and pharmacy workflows

High emotional intelligence and ability to operate independently in a fast-paced environment

PHYSICAL REQUIREMENTS

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.