Robotics Support Engineer

Who we are

Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.

We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.

About the role

We're seeking a technical detective who thrives on solving complex software and systems issues across our autonomous truck fleet. This role focuses on providing critical technical support and root cause analysis, working closely with our robotics, hardware, software, and operations teams to ensure reliable autonomous operations.

You'll be the person teams turn to when they encounter unusual system behavior or complex issues. Success in this role means not just solving immediate problems, but building our capacity to diagnose and resolve issues systematically. You should be excited about diving into logs, reproducing edge cases, and uncovering the root cause of perplexing system behaviors. If you thrive on finding really juicy hardware/software/system interaction bugs, we would love to hear from you.

This role will require travel (up to 5%) and late night availability.

What you’ll do

Answer questions live from customers and the Pronto operations team during production

Investigate and resolve complex system behaviors across our autonomous truck fleet through log analysis, reproduction testing, and systematic debugging

Support hardware and software teams by developing reproduction cases, analyzing system logs, and isolating root causes

Create automated test suites and tools to validate system behavior and accelerate troubleshooting

Build monitoring and diagnostic systems to help identify and track issues across the fleet

Document investigations and solutions to build our knowledge base

Provide technical guidance to cross-functional teams on system behavior and debugging approaches

Work with the operations team to improve diagnostics and enable them to diagnose and solve common issues

Provide information to software and hardware teams about common issues to ensure they are understood and fixed

Develop features and/or bug fixes with the robotics team

What we’re looking for

2+ years of relevant non-internship work experience

Demonstrated ability to solve complex technical issues through methodical investigation and creative problem-solving

Experience working with large-scale logs and data analysis

Strong communication skills and ability to explain complex technical issues clearly

Experience with Linux systems and debugging tools

Experience working with hardware systems

Experience writing code in C++ and Python

What Sets You Apart

Deeper experience working with at least one piece of an autonomy stack:

Sensors and actuators such as: cameras, GPS, motors, encoders, etc.

Networking / communications

Perception / machine learning

Electrical systems and hardware debugging

Experience debugging autonomous systems or robotics platforms

Background in automotive software systems or autonomy in general

Track record of solving particularly challenging or unusual technical issues

History of building tools that help others debug more effectively

Ability to look at a problem from multiple angles and propose creative solutions

Why join us

Work on real, production-deployed autonomy.

Build technology that directly improves safety, efficiency, and productivity.

Tackle complex challenges in demanding, real-world environments.

Be part of a fast-moving team with high ownership and impact.

See your work deployed and making a difference in the field.

Collaborate closely with experienced engineers and industry operators.

What else you need to know

This role is based in our San Francisco office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base salary range for this role is $114,000 - $144,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits Summary (USA Full-Time Exempt Employees)

Medical, Dental, Vision, Disability, and Life Insurance

Flexible Spending Account / Health Savings Account Options

401(k)

Equity

Sick Time, Unlimited Flexible Time Off, and Paid Holidays

Paid Parental Leave

Pre-Tax Commuter Benefit Plan

Team lunch in our SoMa office every Tuesday and Thursday

Benefits are subject to change at the company's discretion.

Pronto accepts applications on an ongoing basis.

Ready to join us as we serve those who serve others?

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