Global Community Programs Lead

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

Airbnb empowers millions of hosts to build businesses, forge connections with guests, and positively impact their local communities.

What sets Airbnb apart is the strength of its global host community. Hosts are at the core of everything we do.

The Airbnb Community team partners with Hosts by integrating their feedback into our products and policies, fostering connection, and supporting their growth and success.

The Difference You Will Make

As a Programs Lead you'll support programs that connect our Community Team to key business and brand initiatives. Your key responsibilities, including program planning and project management, will help to ensure our team stays aligned and on track to deliver high quality work and impact for our hosts.

A Typical Day

Support Strategy Development

Work closely with Senior Program Leads and Strategists to inform program strategy

Ensure strategies are aligned with business priorities throughout the duration of program

Manage Project Planning and Execution

Develop project plans and based on a program strategy

Create detailed schedules, timelines, and budgets for programs

Schedule regular working team meetings, take notes and track action items

Lead Reporting and Documentation

Track project progress and prepare status reports

Document learnings and share best practices across teams

Manage program performance and measurement

Own Program Operations and Team Logistics

Collaborate with BizOps team on connecting Global Program Team to internal tools and processes

Build team culture and skills by setting up internal programs

Establish center of operational excellence

Define systems and operations that extend to other Project Managers across the team

Mentor and guide other Project Managers on the team in best practices

Your Expertise

10+ years experience in project management

Strong organizational and time-management skills with extraordinary attention to detail

Experience with project management tools (e.g., Airtable, Asana)

Experience with budget tracking and vendor management

Fluency in AI tools to optimize workflows

Excellent written and verbal communication abilities

Ability to prioritize tasks across multiple projects

Ability to build relationships and manage stakeholder expectations

Able to work autonomously when given direction

Experience in a fast-paced environment and proactively operates with a bias for action

Your Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity and also be willing to work PST hours. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$156,000 , $195,000 USD