Senior Account Executive - specialised in Client Billing

This role acts as a senior AR specialist responsible for ensuring operational excellence, supporting the Team Lead in managing daily activities, coaching team members, and driving continuous improvement across the AR processes.

Responsibilities

Issue accurate customer invoices on time in line with contract terms, agreed billing schedules, and month-end or quarter-end close deadlines.

Review customer contracts, order forms, billing details, tax information, PO requirements, pricing, billing frequency, subscription schedules to ensure accuracy, completeness, and compliance with company policies and revenue recognition requirements.

Process billing changes, including sales order amendments, upgrades, downgrades, renewals, cancellations, credit notes, and invoice reissuance as required.

Investigate and resolve billing queries, invoice disputes, customer escalations, internal billing discrepancies, unapplied cash items, and customer account reconciliation matters.

Create and maintain customer master data, contract terms, billing schedules, pricing, and revenue-related information accurately and in a timely manner within the relevant systems.

Apply customer receipts accurately and ensure customer accounts are reconciled, updated, and supported with appropriate documentation.

Support the AR Team Lead in overseeing daily operations to ensure service delivery is accurate, timely, and aligned with business requirements.

Monitor and track AR operational KPIs and SLAs (e.g., response time, accuracy and timeliness), identifying trends and driving corrective actions where required.

Act as a key point of contact for internal stakeholders and cross-functional teams to resolve complex billing, contract, and customer account issues.

Coach, train, and provide day-to-day guidance to junior team members, supporting onboarding, knowledge sharing, and capability development.

Review and validate work performed by junior team members to ensure accuracy, compliance, and adherence to established procedures.

Drive continuous process improvement initiatives, identifying opportunities to enhance efficiency, strengthen controls, and reduce operational risks.

Maintain and update SOPs, process documentation, and training materials to ensure consistency, scalability, and audit readiness.

Ensure compliance with financial, tax, and internal control requirements, while supporting month-end closing activities, audits, system enhancements, UAT, and other ad-hoc projects as assigned.

Perform any other ad-hoc duties as assigned by superior

Requirements

Bachelor's degree or associate degree in Accounting, in Finance, Business Administration, or related field.

Minimum 5 years of relevant working experience in Accounts Receivable.

Good knowledge of accounting principles.

Prior experience in SSC (Shared Service Centre) or multinational company.

Good analytical and problem-solving skills, with the ability to work with financial data.

Strong attention to detail and ability to work to deadlines.

Good written and spoken communication skills, with the ability to work collaboratively within a team. Mandarin speaker will be a plus.

Proficient in MS Office. Basic to Intermediate MS Excel skills (VLookup, Pivot and basic formulas).

Proficiency in accounting software and ERP systems. Experience in MS Dynamics CRM and NetSuite will be a plus.

Ability to work independently and collaboratively in a face-paced environment.

Ability to work in UK hours during the month-end close period to ensure timely support and delivery of deadlines.

Flexible to work when required during Malaysia public holidays in which replacement holidays will be provided.

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