Account Manager - SPA, China

Role Overview

As an Account Manager on our Strategic Partner Accounts (SPA) team, you play a pivotal role in driving the success of your clients and the commercial performance of your portfolio.

You will be responsible for providing proactive, high-touch, strategic engagement to a select group of global, enterprise accounts to ensure they renew, grow, and expand their partnership with Mintel. You own client adoption, value realization, stakeholder relationships, and client experience – the key factors that underpin long‑term retention.

In addition to driving value, you own a defined retention and growth target and are directly responsible for contract renewals and commercial outcomes across your portfolio, ensuring that value delivery translates into retained and growing revenue.

You will partner closely with Global Account Directors and Lead Client Partners, working in a highly collaborative, team-selling environment to deliver both client impact and revenue outcomes. In this role, you not only identify growth opportunities, but lead renewal conversations, shape commercial narratives, and close contracts, ensuring alignment between client value and commercial success.

Success Metrics

Your success is measured by

Achievement of target and portfolio retention (NDR)

Client adoption and engagement

Tangible value realization

Strength of stakeholder relationships

Lead passes for consulting

What You Will Be Doing

- Renewal Ownership & Commercial Accountability

Own and deliver against a defined renewal and growth target across assigned accounts

Build and execute renewal strategies grounded in demonstrated client value

Maintain strong renewal forecasting discipline and pipeline visibility

- Negotiation & Commercial Execution

Lead renewal and contract negotiations with client stakeholders, including procurement

Develop and articulate compelling commercial narratives tied to ROI and business outcomes

Handle objections confidently and position Mintel’s value effectively

Close contracts to achieve high retention and expansion rates

- Identifying & Driving Growth Opportunities

Identify consulting and expansion opportunities through deep discovery

Partner with Account Directors and Lead Client Partners to convert opportunities into revenue

Leverage client insights and signals to drive portfolio growth

- Success Planning & Value Delivery

Own end-to-end Success Planning aligned to client objectives

Map adoption and engagement strategies to deliver measurable business outcomes

Ensure clients derive tangible ROI from Mintel, and shape ongoing value narratives

- Client Engagement & Adoption

Design and execute proactive engagement plans that deliver against client objectives

Deliver training and workshops that empower users with Mintel

Build deep, multi-level relationships across global organizations

- Client Health & Risk Management

Monitor usage, engagement, and health signals

Identify and mitigate churn risk through structured action plans

Maintain strong executive relationships and proactive communication

- Cross-Functional Leadership

Partner across Insights, Client Success, Product, Consulting, and Operations teams

Lead coordinated account strategies across regions and stakeholders

We Are Looking for People Who Are

Client-obsessed: Passionate about our clients’ worlds and business challenges

Commercially accountable: Proven ability or demonstrated readiness to own revenue targets, renewal performance, and contract outcomes

Strategic & data-driven: Able to connect usage, insights, and ROI to business value

Strong negotiator: Comfortable leading contract negotiations and procurement conversations

Executive presence: Confident engaging senior stakeholders across global organizations

Naturally curious: Strong discovery skills and ability to uncover deeper needs

Humble: Confident, collaborative, and willing to leverage team expertise

Self-directed: Takes ownership of both client success and commercial outcomes

Great communicator: Able to adapt messaging across all levels of an organization

Tech-savvy: Able to translate data and insights into compelling value narratives

Experience & Profile

5+ years of experience working with enterprise or global clients in complex, multi-stakeholder environments

Strong understanding of value-based engagement and customer success principles

Experience (or demonstrated capability) in:

Contract renewals and commercial ownership

Negotiation and objection handling

Target accountability

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