Identity Adoption Specialist

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

The Identity Adoption Specialist (IAS) is a technical, hands-on member of the Customer Success organization charged with enabling BeyondTrust’s licensed Identity Security Insights customers to maximize the risk-reduction impact of human, nonhuman, and AI identity visibility across their organization. Partnering with Customer Success Management, Technical Account Management, Professional Services, and Product, the IAS ensures every customer has the full set of Insights connectors and features deployed, configured, and producing high-fidelity telemetry, and that customer teams are regularly logging in, triaging findings, and closing posture recommendations.

The IAS is the customer’s hands-on resource for identity visibility and agentic identity security, applying the adoption playbook in Pathfinder and extending control into Password Safe, EPM, and Entitle where appropriate. The role is heavy up-front during onboarding and early activation, then tapers to a sustainable Business-as-Usual cadence as customers mature. Success is measured by active customer usage of Insights, risks remediated and posture recommendations closed, and the downstream impact on Gross/Net Revenue Retention.

What You’ll Do

Drive end-to-end adoption of BeyondTrust Identity Security Insights across an assigned portfolio of licensed customers, ensuring all appropriate connectors are planned, deployed, configured, and validated

Serve as the Adoption teams, technical leads for

Build and execute per-customer Success Plans with explicit milestones for connector go-live, NHI discovery, AI-agent discovery, and posture recommendations closed

Establish a recurring engagement cadence that builds a sustainable usage habit—driving every customer to complete at least three core Insights actions per week (e.g., reviewing findings, triaging Paths to Privilege, and closing posture recommendations); proactively re-engage customers who go dormant

Apply the adoption playbook in Pathfinder and extend identity control into Password Safe, EPM, and Entitle where use cases warrant, so customers experience “Every Identity Everywhere” as an operational reality

Improve adoption across the full Insights connector catalog, including identity providers, cloud IaaS/PaaS/SaaS, secrets managers, SaaS apps, code and CI/CD, and agentic-AI platforms, and continuously increase coverage as new integrations are made available

Translate Insights findings (including True Privilege Graph relationships and Paths to Privilege) into customer-language risk narratives and prioritized remediation plans

Partner with Sales, Customer Success Management, Technical Account Management, Renewals, and Product to surface adoption risks, expansion signals, and product feedback; feed enhancement requests and telemetry gaps back into the product roadmap

Contribute to enablement assets (runbooks, configuration guides, and dashboards) that scale impact beyond 1:1 engagement and accelerate time-to-first-value

Contribute to baseline and ongoing reporting on program KPIs: % of customers with active weekly Insights usage (3+ core actions per week), risks remediated, posture recommendations closed per customer, and value milestones reached

What You’ll Bring

3+ years’ experience in technical presales, technical account management, professional services, customer success engineering, or identity/IAM consulting

Working familiarity with identity security concepts spanning human, nonhuman, and AI identities

Experience deploying and operating connectors or integrations between a security/identity platform and enterprise sources of identity and entitlement data

Strong organizational skills and the ability to manage a portfolio of customers in a fast-paced, metrics-driven environment

Experience in Success Plans, customer health scoring, action tracking, issue resolution, and de-escalation of customer concerns

Excellent verbal, written, and presentation communication skills, with the ability to translate technical findings into clear risk and value narratives for technical and business stakeholders

Proactivity is a must; the IAS is expected to drive activity, not wait for it

Familiarity with several of the following identity security domains (depth in every area is not expected):

Identity providers and directories (Microsoft Entra ID, Active Directory, Okta, Ping) and federation/SSO (SAML, OIDC)

OAuth 2.0, OIDC, service principals, managed identities, workload identity, and machine-to-machine authentication patterns

Nonhuman identity categories: service accounts, API keys, tokens, certificates, OAuth apps, bots, and agentic-AI identities

Familiarity with agentic-AI platforms and frameworks (e.g., copilots, autonomous agents, MCP servers) and the identity risks they introduce

Experience with adjacent identity security categories such as CIEM, ITDR, ISPM, PAM, IGA, and NHI management tooling

SQL or scripting (PowerShell, Python) for analyzing large identity datasets, entitlement graphs, and audit logs

Exposure to CI/CD pipelines, code repositories, and developer platforms as sources of machine identity and secrets

Secrets and credential management (vaults, secret managers, key management services) and privileged access concepts including just-in-time, least privilege, and session management

Cloud IAM in one or more major clouds (AWS, Azure, or GCP), including roles, policies, trust relationships, and cross-account/cross-tenant access patterns

Nice To Have

BeyondTrust products, including Identity Security Insights, Pathfinder, Password Safe, Endpoint Privilege Management, Remote Support, and Privileged Remote Access

Cybersecurity and software industry trends, with a point of view on nonhuman identity and agentic-AI risk

Salesforce

Gainsight

Fluency using AI assistants (Claude, OpenAI, or equivalents) to accelerate analysis, content generation, and customer engagement at scale

Exposure to competing or adjacent identity-security platforms (CyberArk, Idira, Delinea, Wiz, Oasis, Entro)

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com .

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