MS Dynamics Business Analyst (She/He/They)

CAPCO POLAND

Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry.

We are also

Experts in banking and payments, capital markets and wealth and asset management

Committed to growing our business and hiring the best talent to help us get there

Focused on maintaining our nimble, agile and entrepreneurial culture

Role Overview

We are seeking an experienced CRM Dynamics Business Analyst to support the rollout, enhancement, and adoption of Microsoft Dynamics (MSD) within the Private Banking and Wealth Management business.

This role is critical to ensuring CRM is effectively embedded into Relationship Manager (RM) workflows, driving measurable outcomes such as:

Improved client engagement

Increased wallet share

Enhanced sales pipeline visibility

Improved operational efficiency

Key Responsibilities/Requirements

Gather and analyse requirements from Private Banking / Wealth Management stakeholders (RMs, advisors, sales teams)

Apply strong wealth domain knowledge to shape CRM use cases across the client lifecycle (prospecting → advisory → servicing)

Translate business requirements into MS Dynamics (Dynamics 365) functional designs and user stories

Design CRM solutions to enhance sales pipeline, client engagement, and revenue growth

Embed CRM into day-to-day RM workflows (pipeline management, call reports, client interactions)

Configure and optimise Microsoft Dynamics capabilities (Sales, Marketing Hub, Co-Pilot)

Leverage MSD best practices to deliver scalable and standardised solutions

Collaborate with Technology, Data, and AI teams to integrate CRM into the wider platform ecosystem

Appway (Vendor Product) knowledge, and helping the team to conduct the requirement analysis work

Facilitate workshops and stakeholder engagement across global Private Banking markets

Produce clear documentation including BRDs, process flows, and user journeys aligned to wealth processes

Define and execute UAT, ensuring solutions meet business, regulatory, and control requirements

Drive global CRM adoption through training, change management, and stakeholder engagement

Support rollout of advanced capabilities such as AI-driven insights, call report automation, and smart opportunity management

Monitor CRM usage, pipeline quality, and RM productivity metrics

Continuously enhance CRM capabilities based on feedback and measurable business outcomes

ONLINE RECRUITMENT PROCESS STEPS

Screening call with the Recruiter

Competencies interview with Capco Hiring Manager

Client’s interview

Feedback/Offer

Follow us here or contact us directly recruiting.poland@capco.com

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