Application Support Engineer

What You Will Be Doing

As an Application Support Engineer, you will play a critical role in supporting enterprise applications and ensuring smooth system operations for our clients.

You will work closely with customers, project teams, developers, QA engineers, and R&D teams to investigate issues, troubleshoot application problems, perform root cause analysis, and drive issues to resolution.

This role is ideal for candidates who enjoy technical troubleshooting, system investigations, SQL queries, APIs, log analysis, and client interaction in a fast-paced environment.

Key Responsibilities

Being a representative for project-specific customer inquiries and issues that you will take ownership and bring resolution.

Ensure customer satisfaction in Project Support and Maintenance

Provide Level 1 and Level 2 application support to enterprise clients

Investigate, troubleshoot, and resolve application and system-related issues

Perform root cause analysis and replicate reported issues for deeper investigation

Work closely with developers and QA teams to facilitate bug fixing and system improvements

Monitor and manage support tickets while ensuring SLA compliance

Analyze logs, system behavior, and database records to identify issues

Support system testing activities including SIT, UAT, and production validation

Assist in application deployment activities, patches, and release support

Maintain proper documentation including issue tracking, release notes, user guides, and troubleshooting knowledge base

Conduct user training and provide guidance to clients on system usage and troubleshooting

Communicate professionally with internal teams and external stakeholders regarding issue status and resolutions

Continuously improve support processes and customer experience

What We Are Looking For

Diploma or Degree in Information Technology, Computer Science, Software Engineering, or related disciplines

Min. 2–4 years of experience in Application Support / Technical Support / Production Support roles

Experience supporting web-based or enterprise applications

Strong troubleshooting and analytical skills

Familiarity with SQL queries and database investigation

Exposure to APIs, logs investigation, or system monitoring tools is advantageous

Experience working with ticketing systems such as Jira, ServiceNow, or similar tools

Exposure to SIT/UAT testing or release support activities is preferred

Good communication skills and ability to work with both technical and non-technical stakeholders

Customer-oriented mindset with strong ownership and problem-solving abilities

Able to converse with mandarin speaking clients.

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice .