Technical Program Manager, Salesforce

Doximity is transforming the healthcare industry. Join our mission to help every physician be more productive and provide better care for their patients. As medicine's largest network in the United States, there's an elevated level of responsibility in everything we do. We don't take that responsibility lightly and are committed to building diverse teams with an inclusive culture that can make a direct impact on the healthcare system.

One of Doximity's core values is stretching ourselves. Even if you don't check off all the boxes below we encourage you to apply. Doximity is full of exceptional people who bring their own unique experiences to work everyday and make us all better for it!

We are seeking a Technical Program Manager with deep Salesforce expertise to serve as the connective tissue across our commercial and product ecosystem . This individual will operate at the intersection of Sales, Customer Success, Finance, Product, and Marketing , ensuring that systems, processes, and teams remain tightly aligned.

This is not a traditional PM role. You will be a player-coach —someone who can both drive execution and step into the details , including Salesforce solutioning and light development work when needed.

Your mission is to

Eliminate friction across teams

Drive clarity, accountability, and delivery

Ensure Salesforce and adjacent systems scale with the business

You will own team rhythm, cross-functional coordination, and technical delivery—helping multiple stakeholders move quickly while maintaining structure and quality.

Key Responsibilities

Cross-Functional Leadership & Execution

Act as the primary orchestrator across Sales, Customer Success, Finance, Product, and Marketing

Identify cross-team dependencies and proactively remove blockers to execution

Translate business needs into technical requirements and Salesforce solutions

Serve as a trusted partner to GTM teams , ensuring systems support evolving workflows

Salesforce Ownership & Technical Delivery

Lead end-to-end delivery of Salesforce initiatives , including:

Sales Cloud, Service Cloud, and related integrations

Contribute hands-on to:

Solution design and architecture

Configuration (flows, validation rules, objects)

Light Apex / SOQL / integrations where needed

Partner with engineering to ensure scalable, maintainable implementations

Drive release management, QA, and deployment processes

Program Management & Team Rhythm

Establish and maintain operating cadence across teams :

Sprint planning, backlog grooming, and release prioritization

Own Jira and system workflows :

Ensure tickets are clearly defined, prioritized, and progressing

Lead recurring forums:

Weekly execution calls

Cross-functional alignment sessions

Act as the “voice of delivery” , ensuring deadlines and commitments are met

Visibility, Reporting & Process Optimization

Build and maintain real-time dashboards and reporting across Salesforce and BI tools

Provide clear visibility into project status, risks, and outcomes

Continuously improve:

Business processes

Data integrity and governance

System scalability and usability

Systems & Process Integration

Drive alignment across systems including:

Salesforce (core)

CLM / CPQ / billing tools

Marketing automation platforms

Lead key initiatives such as:

Process redesign (e.g., deal flow, amendments, renewals)

New product launches and system enablement

Data model and workflow optimization

Governance, Compliance & Documentation

Ensure SOX compliance, audit readiness, and documentation integrity

Maintain clear documentation of:

System architecture

Business processes

Key workflows and dependencies

Required Qualifications

7–12 years of experience in Technical Program Management, Business Systems, or similar roles

Exceptional interpersonal skills and strong Corporate IQ

High energy

Positive attitude

Very tech forward and constantly thinking about automation, AI, and efficiency

Deep expertise in Salesforce (Sales Cloud required; Service Cloud preferred)

Hands-on experience with:

Salesforce configuration (Flows, objects, automation)

Basic development (Apex, SOQL, APIs)

Proven experience working with:

Sales and Customer Success teams

Cross-functional partners (Finance, Product, Marketing)

Strong experience with:

Jira (or similar tools)

Agile / Scrum environments

Preferred Experience

Background in one or more of:

Healthcare / Pharma

Advertising / Media

Travel / Airlines

Experience with:

CPQ, CLM, or billing systems

Marketing automation platforms

Data / BI tools