Care Coordinator Specialist

Overview

Otterbein has an employment opportunity for a Care Coordination Specialist. This role with collaborate with the Admissions Specialists, HealthCare Navigators (marketing) and community staff to ensure residents and families receive outstanding customer service upon arrival and throughout their stay.

The Care Coordination Specialist will

Lead tours for prospective residents and families

Develop and maintain a list of potential new long-stay referrals

Oversee all case management and discharge planning of residents during their skilled stay

Manages appeals processes with insurance companies

Supports business office functions

At Otterbein, you’re more than an employee, you’re a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make.

Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care. Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind.

Primary Duties and Responsibilities

Provide exceptional customer service to all incoming residents and families and ongoing throughout the resident’s stay

Collaborate with Central Hub Intake Specialists, Community team, and Navigators to facilitate smooth / successful Admissions and communicate current needs or barriers related to census / admissions

Develop and maintain strong relationships with all internal and external customers to yield an increased share of satisfied patient referrals from targeted referral partners

Act as Community representative through the internal admission process

Facilitate flow of information regarding new admissions and census changes between the Community and Hub

Collaborate with Central Intake Admission Specialist to assist in all Admission Agreements within 72 hours / 3 business days of any new admission or re-admission

Responsible for verifying and completing daily census reporting

Provide tours and information, as needed to prospective residents and rehab guests and their families

Ensure “Room readiness” for admissions – manage First Impressions

Responsible for collecting initial payment at the Community from new or transitioning residents / families

Deliver welcome information / materials for new residents

Order supplies and specialized equipment as needed to facilitate new admissions and ensure returns are made

Facilitate the gathering of report information for long-term new Admissions

Ensure completion of Patient Inventory assessment by nursing staff

Monitor Community trackers / reports and complete as needed to collaborate with Community admissions specialist & community partners – HENS, PAS/RR, Admissions Agreements, etc.

Provide case management for skilled patients

Oversee NOMNC and DENC process, delivering to patient and obtaining necessary signatures

Manage insurance appeals

Coordinate and support discharge planning

Participate in utilization review, leading process in conjunction with rehab ADON

Track PDPM requirements and related documentation

Obtain level of care determinations from the appropriate community agency.

Provide resident bed hold letters as needed

Obtain necessary authorizations for long-term care

Participates in the Otterbein Shepherd program and necessary follow-up to address concerns

All other duties as assigned

Qualifications

Education: Graduate of approved nursing program

Licensure: Valid Ohio Licensed Practical Nurse (LPN) license, CPR

Valid Drivers License

Experience: Minimum of three (3) years’ experience in customer service or sales role. Experience in healthcare or long-term care is highly desirable.

Computer Skills: Computer skills including Word, Excel, general computer knowledge to perform submission duties

BENEFITS*

Health & Wellness

Medical Insurance with free virtual doctor visits

Vision & Dental Insurance

Pet Insurance

Life Insurance

Employee Assistance Program (EAP) for personal and professional support

Financial Security

401(k) Retirement Savings Plan with company match

Paid Time Off (PTO) that accrues immediately from day one

Paid Holidays for a healthy work-life balance

Access to DailyPay , enabling you to access up to 100% of your earned wages on a daily basis

Tuition Reimbursement up to $5,250 per year for ANY field of study

Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College

Employee-Sponsored Crisis Fund available for those facing unforeseen challenges

Legal & Identity Theft Protection

Growth & Development

University Partnerships with University of Cincinnati, University of Toledo , and Hondros College for exclusive tuition discounts

Multiple Partner Discounts available for various products and services through Access Perks

Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work

*Some benefits, including PTO and tuition reimbursement, are based on hours worked.

Apply today and begin a meaningful career as a Care Coordination Specialist at Otterbein!