Service Advisor- Internal Vehicle Coordinator

Looking to join a trusted automotive group that offers stability, growth, and a strong team culture? Berlin City Kia is hiring an Internal Service Advisor to join our growing team in Burlington, Vermont! This is a great opportunity for someone who thrives in a fast-paced environment, enjoys coordinating repairs and workflow, and takes pride in delivering exceptional communication and service. Competitive pay with opportunity to earn 52,000- $64,000 annually!

What We Offer:

Flexible schedule with paid time off that accrues from day one of employment

Comprehensive benefits package including medical, dental, vision, life, and disability insurance

401(k) with employer contribution

Health & Wellness reimbursement up to $75 per month

Tuition reimbursement toward automotive education and career development

Recognition programs and performance-based awards

Uniforms provided

Employee discounts

Fun, team-oriented culture with opportunities for growth and advancement

Position Overview:

The Internal Service Advisor plays a key role in supporting the reconditioning and service process by coordinating communication between the service department, used vehicle operations, technicians, and parts department. This position is responsible for writing repair orders, monitoring repair progress, helping ensure timely vehicle completion, and supporting internal and after-sales service needs.

The ideal candidate is organized, detail-oriented, customer-focused, and able to effectively manage multiple priorities in a fast-paced dealership environment.

What You’ll Do:

Communicate with the Reconditioning Manager, Used Car Manager, technicians, and porters to identify vehicle repair and reconditioning needs

Write and manage internal repair orders accurately and efficiently

Coordinate with technicians and the parts department to help ensure the timely completion of repairs

Communicate repair timelines, estimates, and status updates to management

Monitor work in progress and follow up on delayed or additional repair needs

Handle customer and manager inquiries regarding after-sales repair work and appointments

Maintain strong communication and follow-up throughout the repair process

Support department organization, workflow efficiency, and overall service operations

Follow all company policies, procedures, and safety standards

Who You Are:

You are highly organized with strong communication and follow-up skills

You work well under pressure while maintaining a positive, professional attitude

You enjoy working with both people and processes in a fast-paced environment

You take pride in providing excellent customer service and operational support

You are dependable, detail-oriented, and team-focused

Automotive service or dealership experience is preferred, but we are willing to train the right candidate with strong customer service experience

Requirements:

Prior automotive industry experience preferred but not required

Minimum of 2 years of customer service experience

Must be at least 18 years of age

Valid driver’s license with an acceptable driving record

Ability to pass a pre-employment background check and drug screen for illegal substances

Authorized to work in the United States

Who We Are

Berlin City Auto Group is a family of dealerships located throughout Maine and Vermont. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion , fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our philosophy is Easier – a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created.

Listen to what our team has to say about working in Service at Berlin City Auto Group

To Learn More about Berlin City Auto Group and Career Opportunities, visit us at https://berlincitycareers.com/

EEOC

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

ADA

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the job's essential functions unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.

586 Marshall Ave Williston, VT 05495