Enterprise Customer Success Manager

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)

Our Mission

To actively connect people to their next great opportunity.

Who We Are

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Summary

ZipRecruiter is hiring for an Enterprise Customer Success Manager (CSM) to support our growing Enterprise business. As the CSM for a dedicated book of business, you will own the post-sale customer experience, from customer onboarding to revenue retention. More specifically you will:

Leverage your expert analytical skills to deliver results against our shared measures of success with customers

Implement and optimize solutions that improve product performance

Create and guide the customer through data driven narratives that provide meaningful insights, partnering with our Sales and Product Strategy teams to deliver results against our shared measures of success

Work with AdOps to oversee the accurate implementation of new campaigns and integrations

Key Focuses

Serve as a trusted partner and recruitment expert to key customer stakeholders

Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their recruiting goals

Collaborate with Sales and Product Strategy teams to deliver results and create a great customer experience, leading to revenue retention, renewals, and upsells

Monitor and optimize performance to ensure measure of success targets are exceeded

Oversee account setup and project manage the implementation to launch, including customer training and onboarding

Serve as point person for your customer and leverage internal teams to troubleshoot technical issues

Travel to visit customers as needed to review performance and build a strong partnership

Maintain advanced knowledge of various industry technologies, ZipRecruiter products

Leverage Gemini (AI) to enhance workflow process and function

Minimum Qualifications

2+ years of experience as a Customer Success Manager

1+ year of experience working with Enterprise and/or high value customers

Experience with Recruitment Advertising and/or Performance Based Advertising

Passion for providing excellent customer service and creating “WOW” experiences

Ability to develop and deliver compelling presentations using data storytelling

Detail-oriented, organized, and strong time-management skills

Curious self-starter with the ability to learn quickly, adapt to feedback, and work in a rapidly changing environment

Easily builds rapport and establishes relationships with customers and colleagues, including sales and product/technical teams

Ability to work both independently and within a team environment

Advanced knowledge of G Suite (docs, sheets, decks, gmail, calendar)

Experience working with programmatic platforms is a plus

#LI-Remote

The US base pay for this position is $65,000.00 - $80,000.00 USD . In addition to the base rate, this role is eligible for a target commission of $15,000.00 - $20,000.00 USD annually (based on 100% quota attainment). Your actual compensation will vary based on performance against sales targets.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

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