Platform Implementation Consultant

Platform Implementation Consultant

About the Role

We’re looking for a hands-on Platform Implementation Consultant to help build, configure, and optimize the Brightidea platform for our clients.

This is a technical, execution-focused role —ideal for someone who enjoys working directly in tools, solving problems quickly, and making systems run smoothly. You’ll partner closely with our Innovation Consultants, taking on the platform work so they can focus on client strategy.

This role is critical to how we scale. You’ll be the person who keeps implementations moving , solves problems in real time, and helps our team deliver great outcomes for clients.

Key responsibilities include, but are not limited to

Configure and maintain Brightidea environments (workflows, forms, system setup)

Troubleshoot issues and implement fast, practical solutions

Perform QA and testing to ensure high-quality delivery

Support API integrations and data flows between systems

Handle front-end adjustments (formatting, layouts, content cleanup)

Document solutions and create simple client trainings

Partner with consultants across multiple client projects

What you need to succeed

Experience in SaaS, Engineering, Solutions Engineering, Technical Support, or Implementation roles

The ability and desire to improve process with AI

Comfortable with web basics (HTML, CSS, light JavaScript)

Strong problem-solving skills and a “figure it out” mindset

Experience working with APIs or integrations (preferred)

Detail-oriented with solid QA/testing instincts

Able to manage multiple tasks and move quickly

Exposure to SaaS implementations or platform configuration

Experience documenting processes or creating internal guides

Collaborative team player with a strong sense of ownership and accountability

Comfortable operating in ambiguity and fast-paced environments

Our Team

Brightidea believes that everyone has the ability to make a difference and that a diverse team generates more innovation and bigger ideas. Just as our product invites organizations to crowd source innovation across their workforce, Brightidea is inclusive and does not discriminate. We accept everybody.