Pharmacy Technician - Refill Calls

Patient Engagement Specialist

Location: Remote

Pay Range: $19.00 - $22.00/ hour - The actual compensation range will depend on experience, seniority, geographic location, and other factors permitted by law

Benefits: Medical, Dental, Vision, 401(k) with company match, Paid Holidays, Paid Time Off, Paid Parental Leave, and more.

About the Role

As a Patient Engagement Specialist, you will help patients manage their medications. You will answer calls, make refill calls, and guide patients through the refill process. You’ll work closely with pharmacists, providers, and care teams to make sure patients get the support they need.

What You’ll Do

Answer inbound and/or outbound patient and pharmacy calls

Call patients to schedule and complete medication refills

Help process prescriptions and resolve claim issues

Check prescription status and update patient records

Work with pharmacists and providers to clarify orders

Provide friendly, helpful support to patients and partners

Use systems to track work and keep information up to date

Other duties and/or responsibilities may apply

What We’re Looking For

Pharmacy Technician experience (1–3 years preferred)

High school diploma or GED

Pharmacy Technician state registration (required where applicable)

National certification (CPhT/PTCB) required

Knowledge of prescription processing or claims adjudication (preferred)

Strong communication and phone skills

Comfortable speaking with patients and care teams daily

Organized, detail-oriented, and dependable

Able to learn new systems quickly

Minimum Remote Role Expectations

Remote role (must have reliable high-speed internet and a quiet workspace)

Two monitors required (provided by company)

Monday–Friday schedule, may start as early as 7:45 AM EST

Occasional overtime may be needed

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.com.