Associate Service Operations Analyst

About Rimes

Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world’s leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually.

The Pipeline Operations first-line team proactively monitors exceptions based on timeliness and data quality in a top-down manner, alongside managing our clients’ ever-changing priorities and corresponding queries. As an associate analyst, you will be responsible for managing day-to-day tasks focused on client service delivery related to Benchmark and Index solutions. You must ensure that your deliverables meet both client SLA requirements and team goals. Additionally, you will work with your team to deliver projects and help enhance workflow and procedures.

Key Responsibilities

BAU Management

Perform BAU activities with strong familiarity and adherence to existing protocols for Query and Exception Management.

Apply standard workflows to independently resolve simple queries.

Understand the logic behind product settings and replicate verification steps to identify and resolve failures.

Monitor alert timelines and accurately capture delay delivery.

Maintain consistent quality in task execution, aligned with internal BAU expectations.

SLA Management

Provide timely updates for SLA ‑ bound client requests.

Ensure all activities meet agreed client turnaround expectations.

Project Management

Participate in team initiatives and contribute to project ideation aligned with roadmap goals.

Collaborate with cross ‑ functional teams to support project execution and improvements.

Incident Management

Track incidents accurately and maintain clear understanding of incident detection and operational impact.

Follow standard procedures to detect issues and raise incident tickets appropriately.

Communicate incident details clearly and support root ‑ cause discussions when required.

Stakeholder Management

Demonstrate collaboration and confidence when working with team members and responding to internal stakeholders.

Follow structured communication guidelines for cross ‑ team coordination.

Provide detailed, context ‑ rich documentation when raising blockers or requesting support.

Change & Process Management

Support reviewing and updating internal knowledge documentation.

Understand historical fixes and propose potential solutions for exceptions identified.

Learn and adopt newly introduced tools, processes, and workflows.

Identify inefficiencies in BAU processes and suggest incremental improvements.

Communication Management

Communicate professionally and clearly in client interactions while following internal communication guidelines.

Respond to basic client queries independently and escalate complex issues when needed.

Collaborate effectively with internal team members.

Mentorship

Receive ongoing mentoring from senior team members.

Participate in development activities to build skills toward advanced responsibilities.

Skills & Competencies

Technical Skills

Understanding of UI-based platforms, financial data workflows (benchmark and index is plus), and issue resolution processes

Familiarity with tools and reference systems (e.g., JIRA, Excel)

Operational Skills

Strong attention to detail when handling exceptions and BAU workflows.

Ability to follow structured processes for SLA updates and incident processes.

Soft Skills

Clear written and verbal communication.

Effective teamwork and cross ‑ department coordination.

Proactive issue ‑ identification mindset.

Openness to feedback and continuous learning.

Experience & Qualifications

Prior experience in data operations, client support, or financial data workflows preferred (but not required for junior tier).

Exposure to incident handling, BAU processes, or SLA ‑ driven client service a plus.

Amenable to work 2x-3x a week onsite, EMEA Shift

Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.

Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.

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