Field Service Technician

Primary Responsibility

The role of Field Service Technician is to provide onsite, and remote, service and support to Maxcess customers while working collaboratively with all internal teams.

Duties and Responsibilities

Daily communications, both verbal and written, with customers, sales, engineering and manufacturing

Onsite and remote support for customers and all associated to service and support matters, to include internal and external associates

Initiate test and troubleshooting, onsite and remotely, to diagnosis electronic, mechanical and hydraulic equipment

Complete onsite repair, replacement and upgrade of existing equipment

Complete installation and test, onsite and remotely, of new electronic, mechanical and hydraulic equipment

Maintain tools and equipment required to provide hands on work at customer location

Ensure equipment, parts and tools are onsite at customer location to enable a successful service visit

Complete hands on training of customer, manufacturing and sales employees on new products, tooling, equipment and process revisions

Perform onsite application reviews making application and product recommendation

Assist Sales and customer in ROI calulations for upgrades and new sales opportunities

Complete detailed written reports for all services provided onsite and remotely

Provide detailed sales recommendations for new, upgrade and replacement parts

Enter quotes and orders related to field service and support

Manage scheduling of all onsite and remote service

Work collabrotively with manufacturing and engineering to ensure service schedule coverage

Manage waste responsibly (utilize proper containers, participate in the recycling programs)

Promote energy conservation

Maintain safety compliance for all International, Federal, State and Site specific service requirements

Actively support and maintain business objectives and initiatives

Other duties as assigned to meet departmental and company objectives.

Minimum Qualifications

Knowledge/Skills/Abilities

Excellent written and verbal communication skills

Strong problem solving skills and efficient management of time and resources

Excellent computer skills, Microsoft Office, Epicor, SalesForce, & all travel platforms

Ability to read blueprints and drawings understanding tolerancing and specifications

Good understanding of machining/shop mathematics

Ability to use precision measurement tools, micometer, calipers, digital protractors, scales, etc

Travel globally

Self-managed and capable of completing tasks in a timely manner

Education/Experience

Minimum of high school diploma or GED, Technical Diploma, or equivalent industry experience

5+ years experience in industrial, mechanical, electromechancial, converting or paper making required

Physical requirements

Work in conditions typical of an industrial manufacturing environment – noise, dust, odors and temperature variation

Ability to exert up to 100 lbs of force occasionally, 50 lbs of force frequently and 20 lbs of force constantly to move product.

Sit/stand/walk 8-16 hours a day (NOTE: at times onsite work requires up to 16hrs a day, this is not a sustained requirement, but can be required in specific situations)

Strenuous position requiring continuous bending, reaching, standing, walking, pushing, pulling, lifting, hand/finger dexterity, twisting, grasping, feeling, and occasional stooping, crouching, repetitive motion and eye to hand coordination.

Good corrected vision, depth perception, color vision, and field of vision. Prescription safety glasses may be required.

Must be willing to travel at least 80% of the time

#IND

Maxcess is an equal employment opportunity employer. We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law. We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.