Quality Engineer Technician

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment . Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.

PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On® , which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.

The Quality Engineer/ Technician is a strategic and hands-on quality operations role responsible for overseeing and supporting the organization's Quality Management System (QMS), product testing, and compliance initiatives. This position combines quality systems oversight with direct operational involvement in product testing, returns management, and quality assurance activities. The Quality Engineer develops and maintains quality policies, performs Form, Fit, and Function testing, manages the full lifecycle of returns, analyzes quality data, and ensures compliance with applicable regulatory standards. Reporting to the VP of Quality Assurance, this role bridges quality strategy with day-to-day operations, identifying trends, recommending improvements, and serving as a key resource for both quality leadership and operational teams.

What You Will Do

Key Responsibilities

Quality Systems & Compliance

Develop and maintain quality assurance policies, standard operating procedures (SOPs), and QMS-related logs and documentation

Support Implementation of quality standards within document management systems and ensure proper version control

Ensure adherence to procedures for complaint handling, recalls, returns, reprocessing, and environmental monitoring

Maintain compliance with ISO 9001, ISO 13485, 21 CFR 820, cGMP, FDA, and OSHA regulations

Support the organization's ISO certification maintenance and regulatory audit readiness

Product Testing & Quality Assurance

Perform hands-on Form, Fit, and Function (FFF) testing of OEM and compatible products to validate performance, fit, and interchangeability

Document all test results in a clear, structured format, capturing pass/fail outcomes, observations, and deviations from specifications

Maintain organized testing logs and ensure findings are accurately entered into internal systems and ERP/WMS platforms

Participate in and manage lot testing programs; review periodic lot testing reports and escalate findings as appropriate

Flag product quality concerns and discrepancies to the VP of Quality with supporting documentation

Returns Management & Disposition

Manage the end-to-end returns process, including intake, logging, triage, testing, and disposition of returned items

Test all returned products against claimed return reasons and document outcomes in accordance with quality standards

Distinguish between valid warranty claims and products outside warranty criteria; escalate borderline cases appropriately

Update internal systems with return testing results, disposition decisions, and quality codes

Identify patterns and trends in return reasons and communicate recurring issues for corrective action

Audits & Supplier Management

Support and document internal audits and other quality activities

Coordinate external audits and supplier on-site assessments

Manage supplier corrective action requests (SCARs) and support collection of supplier quality data

Support Quality Management Reviews and communicate findings to relevant stakeholders

Data Analysis & Quality Improvement

Compile and analyze quality data including test results, return rates, and operational metrics

Develop SOPs for quality data recording, reporting, and risk management activities

Identify QMS trends and patterns; recommend process improvements to strengthen overall quality

Recommend and monitor corrective and preventive actions (CAPA)

Prepare quality metrics reports and present findings in internal quality meetings

Operational Metrics & Performance Tracking

Monitor and track operational performance metrics such as same-day shipping rates, test turnaround times, and quality KPIs

Identify root causes when quality or operational targets are missed

Support continuous improvement initiatives and provide coaching to warehouse and operations staff on quality expectations

Report metrics and performance data to quality leadership and support cross-functional quality initiatives

Training & Communication

Identify training needs and support development of quality-related training initiatives for staff

Communicate complex quality issues clearly to management, operations teams, and other stakeholders

Plan and facilitate internal quality meetings, preparing agendas and distributing summaries

Provide clear written and verbal communication of quality findings to both technical and non-technical audiences

General Support

Address daily quality-related questions and operational concerns

Support implementation and verification of corrective actions

Perform additional quality-related tasks assigned by the VP of Quality Assurance

What You Will Bring

Education & Experience

A.S. in a science, technical, or business discipline; or 2-3 years of equivalent hands-on quality, quality control, or technical experience

Helpful experience drafting and authoring SOPs

Demonstrated experience testing products and documenting results in a structured format

Experience managing quality returns or RMA process

Demonstrated cross-functional quality engagement with operations, warehouse, and product teams

Knowledge & Skills

Knowledge of ISO 9001:2015; familiarity with ISO 13485:2016, 21 CFR 820, and cGMP requirements

Hands-on technical aptitude and comfort performing physical product testing and inspection

Strong analytical, critical thinking, and problem-solving abilities

Excellent written and verbal communication skills

Highly organized with strong attention to detail and commitment to accurate documentation

Proficiency with Microsoft Office (Excel, Word, Outlook); ability to work within ERP/WMS systems for data entry and reporting

Ability to manage multiple workstreams simultaneously (testing queues, returns, reporting, meetings)

Preferred Qualifications

Experience in quality auditing

Benefits & Perks

Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)

Career and professional development through training, coaching and new experiences.

Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.

Inclusive and diverse community of passionate professionals learning and growing together.

Interested?

We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.

About PartsSource

Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.

In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.

Read more about us here

· PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024

· PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025

· PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025

· PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025