Commercial Lines Manager

Foundation Risk Partners , one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Commercial Lines Manager to their Acentria team in Miami, Florida.

Job Summary

The Commercial Lines Manager is responsible for overseeing the day-to-day operations of the commercial insurance team, ensuring effective servicing of client accounts, driving revenue growth, and maintaining high standards of service delivery. This role provides leadership while also collaborating with sales teams to grow and retain the commercial book of business.

Essential Functions

Supervise, mentor, and develop a team of commercial lines account managers and support staff

Conduct performance evaluations, coaching, and training to ensure professional growth

Establish clear performance expectations and accountability metrics

Lead team meetings and foster a collaborative, high-performance culture

Oversee servicing of commercial accounts to ensure accuracy, timeliness, and quality

Manage complex or high-value client relationships

Partner with producers/sales teams to onboard new clients and ensure smooth transitions

Monitor retention strategies and implement improvements to enhance client satisfaction

Ensure compliance with insurance regulations, carrier guidelines, and internal policies

Optimize workflows, procedures, and systems to improve efficiency

Review and approve policies, endorsements, renewals, and coverage placements

Analyze production reports, service metrics, and team workloads

Develop and maintain strong relationships with insurance carriers

Negotiate terms, pricing, and coverage solutions

Stay informed on market trends, carrier appetite, and underwriting changes

Ensure adherence to all regulatory requirements and licensing standards

Maintain documentation and audit readiness

Identify operational risks and implement mitigation strategies

Competencies & Qualifications

Strong leadership and team development skills

Excellent communication and client relationship management abilities

Deep knowledge of commercial insurance products and coverages

Analytical and problem-solving skills

High attention to detail and organizational skills

Proficiency with agency management systems (EPIC) and Microsoft Office Suite

Education & Experience

5–10+ years of commercial insurance experience

Prior leadership or supervisory experience required

Active Florida 2-20 or insurance license is required

Professional designations such as CIC, CPCU, or ARM (preferred)

Disclaimer

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Equal Employment Opportunity (EEO)

FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.

Benefits

FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!