Key Account Manager - Jumia (Full Time)

About Jumia

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay] . With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

Job Objective

As Key Account Manager, you will have end-to-end responsibility for the customer experience and growth of assigned key vendors. Your role is to drive assortment strategy, design targeted promotions, and manage key vendors in our marketplace through constant collaboration with Commercial Operations, Vendor Experience, and Marketing teams.

What you will be doing

Drive continuous business growth by owning pricing and promotions strategy, collaborating with marketing teams to enhance product content and visibility, and ensuring stock availability through cross-functional coordination

Manage complete sales performance of assigned categories and vendors, monitoring and implementing sales strategies to increase Net Margin Position (NMP) and Gross Merchandise Volume (GMV)

Drive customer acquisition through value offerings, sales campaign management, and strategic promotional initiatives

Create and present strategic insights and business recommendations to gain alignment on major initiatives across multiple organizational levels

Analyze and present post-promotion performance reports for retail and marketplace, quantifying impact on brand and category performance

Define and optimize curation and assortment selection strategy for your portfolio, ensuring relevance to maximize revenues and sales velocity

Support product and content creation processes to expand live assortment

Plan and maintain optimal stock availability across all product lines

Identify market trends and consumer insights to fill category gaps and capitalize on emerging opportunities

Build and execute weekly marketing plans, determining product and subcategory promotions across website and all marketing channels (newsletters, social media, etc.)

Develop robust analytics to evaluate daily, weekly, and monthly performance metrics and optimize marketing, pricing, and product selection strategies

What we are looking for

Experience in key account management, category management, or e-commerce/retail operations

Strong ability to prioritize and manage key accounts strategically

Proven experience in process improvement and operational excellence

Solid understanding of P&L management and cash-flow dynamics

Skilled in negotiation, value-based selling, and vendor relationship management

Demonstrated experience negotiating bulk discounts, MOQs, and credit terms with vendors

Track record of building strategic partnerships with OEMs and key suppliers

Entrepreneurial mindset with strong ownership mentality

Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and data analysis tools

Excellent verbal and written communication skills with strong presentation abilities

Strong analytical and problem-solving capabilities

Proven ability to manage multiple priorities simultaneously and meet deadlines under pressure

Strategic thinker with the ability to develop and execute ideas independently in a fast-paced environment

Deep understanding of e-commerce dynamics and customer behavior

We Offer

A unique experience in an entrepreneurial, yet structured environment

A unique opportunity of having strong impact in building the African e-commerce sector

The opportunity to become part of a highly professional and dynamic team

An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Please ensure to only apply for jobs with Jumia through our official website.

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