Account Manager

Exponential-e

Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.

We’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

Job Description

Overall purpose of the job

To secure new business within existing client accounts, increasing Exponential-e’s revenues in line with set targets.

To renew customers and thus minimise churn & erosion.

Key responsibilities for this job

To sell new business to existing accounts & renew services where required.

To leverage potential within group customers by going High & Wide within the group

Evaluating those strategies and ensuring Exponential-e’s readiness to keep pace with the implementation of new programs, projects, or features consistent with those strategies

Increasing the revenue opportunity within each client’s business portfolio as it relates to utilising additional Exponential-e services or product offerings

Tracking and escalation of client issues alongside the client relationship team

Establish and coordinate planned visits at the customer location and at Exponential-e

Inform clients of new services, partnerships, and/or products as they are announced or released

Knowledge and experience required

Sales experience in a similar role & industry

Great communication skills across all parts of the business

Knowledge of the following communication product suites:

Cloud & IT services, UC&C

Data (MPLS, VPLS, SD-WAN), Security

Excellent written and verbal communication skills with the ability to communicate technical issues to both the IT department and to the client in understandable terms

Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail

Good working knowledge of Microsoft Excel and Word is essential

Well organised and self-motivated team player

Our People

Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.

Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.

Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.