Change of Tenancy Advisor (COT)

Department: Sales

Employment Type: Full Time

Compensation: €31K base + €6K Bonus + Uncapped Commission

Location: Onsite - Sandyford, Dublin 18 (Hybrid after probation)

We are seeking an Advisor for our growing Change of Tenancy Team. This is a high-reward job with fantastic progression opportunities in PrepayPower.

The successful candidate will be responsible for cross-selling and onboarding new customers joining PrepayPower through the Change of Tenancy channels, via phone, webforms, chat and emails.

Key Responsibilities

Use customer rapport building skills to minimise existing customer churn & maximize new customer sign-ups.

Provide a superb customer onboarding experience.

Offer outstanding support to customer queries.

A suite of Sales & Retention tools available to encourage customers to stay/take-up Yuno services.

Accurately complete administrative tasks relating to account creation & customer onboarding.

Skills, Knowledge & Expertise

Experience working within a sales or retention role desired.

Excellent interpersonal, problem solving and relationship management skills.

Proven Customer Support/Service experience or experience as a Client Service Representative in a Call Centre environment.

Strong phone contact handling skills and active listening

Strong Microsoft Office Skills required.

Familiarity with CRM systems and practices

Excellent communication and presentation skills

Ability to multi-task, priorities, and manage time effectively.

Benefits

Competitive salary and bonus structure

Private Pension Contribution Scheme with Zurich Life

Discounted Health Insurance - Group Scheme with Laya Healthcare

Employee Assistance Program provided by TELUS Health

Free Online GP Services via Webdoctor.ie

Excellent career progression opportunities in a growing company with strong market presence

Fast-paced, friendly team environment

Continuous training and development

Annual leave that increases with service

Exclusive PrepayPower Staff Tariff

Modern offices with excellent facilities in Sandyford

Active CSR, Wellness, and Social initiatives plus great social events

Refer-a-Friend Scheme

TaxSaver Travel Tickets & Bike-to-Work Scheme

About PrepayPower

PrepayPower is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app.

PrepayPower’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control.

Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland’s highest-rated energy supplier on Trustpilot . In 2025, together with Yuno Energy , we proudly reached over 350,000 customer connections.

Why work at PrepayPower

Ranked as a top employer for seven consecutive years by Great Places to Work Ireland , we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth.

PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.

PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and firmus Energy. With almost 600 employees and growing, we are the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.

Join us and become part of a dynamic, ambitious team that’s putting control in the hands of our customers.

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