VIP Specialist

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.

We are looking for a VIP Specialist to join Super, responsible for delivering an exceptional, personalised experience to VIP clients and ensuring their needs are met with professionalism, efficiency, and care. This role combines relationship management, proactive problem-solving, and client engagement to foster loyalty and satisfaction among key customers.

What the role involves

Manage and monitor VIP client activity, collaborating closely with the VIP Manager to enhance engagement, retention, and overall satisfaction

Design and deliver personalised campaigns, bonuses, and gifts tailored to VIP preferences

Organise and coordinate client-facing events, meetings, and other engagement initiatives

Collect and analyse customer feedback on services, campaigns, promotions, and product functionalities to inform continuous improvement

Build and maintain strong relationships with both internal teams and external stakeholders, leveraging negotiation skills and high-level professional communication

Demonstrate availability and flexibility, including weekends, bringing genuine passion for sports and an active lifestyle into client interactions

What we are looking for

Minimum 2 years of experience working with key B2B and/or B2C clients

Experience organising and managing client-facing events and meetings

Flexible availability, including weekends, and willingness to participate in multi-day assignments including international travel

Genuine interest in sports and an active lifestyle, with the ability to leverage this in client interactions and events

Exceptional composure and ability to maintain professionalism when dealing with challenging or demanding clients, including in face-to-face settings

Native Polish speaker with at least a basic command of English

Strong written communication skills for professional correspondence

Solid negotiation abilities

Proven ability to build and maintain relationships with diverse stakeholders, including external clients and internal teams

High level of professionalism, openness, empathy, and positive energy in all client and stakeholder interactions

A results-oriented, self-motivated approach with a proactive mindset and drive to achieve goals

A collaborative working style with a strong team orientation

Nice to have

Minimum 1 year of experience in online gambling

Strong presentation and public speaking skills

Familiarity with CRM tools or customer success platforms

What we offer

Medical / Health Insurance

Open Annual Leave

Employee Assistance Programme

Training & Learning Development

Additional benefits vary by country and will be shared during the hiring process.

At Super, we foster a people-centric culture where collaboration and respect are at the core of everything we do. We actively support continuous learning and professional growth, empowering our teams to reach their full potential. We are committed to caring for our employees, our clients, and the wider community — with a strong focus on responsible gambling, integrity, environmental sustainability, and health. We recognise and reward high performance, ensuring that achievements are valued and celebrated, and offer a comprehensive range of benefits designed to make every team member feel supported and appreciated.

About Super

We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.

Shaping the Future of Play

Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).

At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.