AI-First Product Manager (Agency Experience; LA-based hybrid role)

Shape the Future with TribalScale

TribalScale is a digital innovation firm that helps organizations adapt and thrive in a rapidly changing world. We partner with clients to build transformative digital products, modernize technology platforms, and apply emerging technologies—including artificial intelligence—to meaningful business challenges.

Our teams work closely with clients from strategy through execution. We value curiosity, ownership, practical innovation, and people who are comfortable turning ambiguity into action.

Our Digital Expertise

Transformation Experts: We transform traditional business models into agile, AI-powered ecosystems.

Strategic Visionaries: We navigate the uncharted waters of technological evolution.

Product Virtuosos: We orchestrate the creation of world-class digital solutions.

Code Optimizers: We leverage AI to refine and perfect digital systems.

Our Technological Toolkit

Mobile & Web Development: (iOS, Android, React Native, React, Node.js)

Voice-Activated Platforms: (Amazon Alexa, Google Home)

Connected Ecosystems: (Cars and Homes)

Streaming Platforms: (Roku, Fire TV, Android TV, tvOS)

The TribalScale Professional

You thrive in challenging environments where innovation is key. Your passion for technology is matched only by your drive to redefine its limits. You seek more than a job; you seek a calling—a chance to make a lasting impact on the digital landscape.

About TribalScale

TribalScale is a digital innovation and consulting firm that helps organizations build, modernize, and scale digital products. We work at the intersection of strategy, product, design, and engineering to solve complex business problems—often in ambiguous, fast-moving environments.

Our Product Managers play a critical role in shaping outcomes for our clients and ensuring teams build the right things, the right way.

The Role

As a Product Manager at TribalScale, you will lead product discovery and delivery in close collaboration with clients, designers, and engineers. This is a consultative, client-facing role—you will be embedded in delivery teams, guiding decisions from problem definition through execution.

You will be expected to balance strategic thinking, delivery execution, and strong communication, while operating comfortably in ambiguity.

Importantly, our PMs are expected to be AI-fluent—both in how they work day-to-day and in how they help teams build AI-enabled products.

You bring a strong bias toward delivery and productivity. You actively unblock teams, maintain momentum, and help translate plans into real progress on a weekly basis. You are comfortable making pragmatic decisions to keep work moving, and you take ownership for ensuring teams deliver meaningful outcomes—not just well-documented intentions.

What You’ll Do

Product Discovery & Strategy

Partner with clients to understand business problems and translate them into clear product opportunities

Lead discovery workshops, stakeholder interviews, and alignment sessions

Define product goals, success metrics, and outcomes—not just features

Evaluate trade-offs and make informed recommendations in uncertain environments

Delivery & Execution

Own and manage the product backlog, including prioritization, refinement, and roadmap planning

Collaborate closely with Engineering and Design to deliver high-quality solutions

Ensure clarity of requirements, acceptance criteria, and scope

Proactively manage risks, dependencies, and changing priorities

Client Partnership

Act as a trusted advisor to client stakeholders (including Director and VP-level)

Communicate clearly and confidently about progress, risks, and trade-offs

Help clients understand the “why” behind product decisions

Represent TribalScale’s product and delivery maturity in every engagement

AI Expectations (Core to the Role)

AI for Personal & Team Productivity

Actively use AI tools (e.g. LLMs) to improve your own effectiveness, such as:

Drafting and refining product documentation

Synthesizing research and stakeholder inputs

Supporting analysis, planning, and decision-making

Continuously explore and adopt AI-enabled workflows for product management and delivery

Building AI-Enabled Products

Collaborate with Engineering and Design to help shape AI-powered product experiences

Demonstrate a working understanding of:

Retrieval-Augmented Generation (RAG) patterns

How LLM-based systems are designed, scoped, and evaluated

Key considerations such as data sources, grounding, hallucinations, latency, and cost

Help define requirements, constraints, and success criteria for AI features

Translate AI capabilities and limitations into clear, practical guidance for clients

Note: You are not expected to build or train models—but you are expected to understand how AI systems work well enough to guide product decisions and conversations.

What We’re Looking For

Required Experience

4+ years of experience as a Product Manager (or similar role) in:

Consulting, agency, or client-facing environments

Cross-functional teams with Engineering and Design

Strong experience leading discovery and delivery simultaneously

Excellent written and verbal communication skills

Comfort operating in ambiguous, fast-changing contexts

AI & Technical Fluency

Hands-on experience using AI tools in your day-to-day work

Familiarity with modern AI product patterns, including RAG-based systems

Ability to collaborate effectively with engineers on AI-related initiatives

Strong technical curiosity—even if you are not an engineer

Consulting Mindset

Confident facilitating conversations with senior stakeholders

Pragmatic, outcome-focused decision-making

Ability to balance client needs, delivery constraints, and business realities

Comfortable giving and receiving candid feedback

Nice to Have

Experience delivering AI or data-driven products

Background in enterprise, regulated, or complex domains

Experience mentoring junior PMs or shaping PM practices

Familiarity with Agile / Lean product delivery frameworks

Why TribalScale

Work on meaningful, complex problems across industries