IT Support Technician

Working at memoryBlue will accelerate your professional growth and place you on the path to success early in your sales career. Whether you’re aiming to jump-start a high-tech sales career in Silicon Valley or help us haul in the next crop of talented sales development professionals in our DC Metro Headquarters, we have immediate job openings in all of our offices from coast-to-coast.

IT Support Technician

Location: Fleet, Hampshire

Salary: £26,000 - £30,000 per annum

Working Pattern: Full-time, office-based (5 days per week)

Please note: This is a fully office-based role located in our Fleet office. Hybrid or remote working is not available for this position.

About the Role

Are you an IT Support professional who enjoys solving technical problems and helping people get the most from their technology?

We're looking for an IT Support Technician to join our internal IT team, supporting employees across our Microsoft 365 and Azure environment. You'll be the first point of contact for day-to-day IT support, ensuring colleagues have the tools, access, and technical assistance they need to work effectively.

This role is ideal for someone with experience in a service desk, helpdesk, or internal IT support environment who is looking to further develop their skills in Microsoft 365, Azure, endpoint management, and IT projects.

You will have the opportunity to take ownership of issues from diagnosis through to resolution while gaining exposure to a modern, cloud-based IT environment.

What You will Be Doing

Provide First-Line IT Support

Respond to support requests and troubleshoot hardware, software, and access-related issues

Resolve the majority of day-to-day technical issues independently

Escalate more complex infrastructure and system issues where appropriate

Maintain accurate documentation of incidents, requests, and resolutions

Manage User Onboarding and Offboarding

Set up user accounts, permissions, and devices for new starters

Support employee onboarding to ensure a smooth first-day experience

Manage offboarding processes, including account deactivation and equipment returns

Maintain accurate IT asset records and inventory

Support Workplace Technology

Configure and deploy laptops and user devices

Support meeting room technology and collaboration tools

Assist with workspace moves and office technology setups

Ensure end-user devices remain secure, updated, and operational

Support Microsoft 365 and Azure Environments

Assist with administration of Microsoft 365 services

Manage user accounts, licences, groups, and permissions

Support Azure Active Directory (Entra ID) user administration

Assist with device management and access controls

Contribute to IT Improvements

Support IT projects, upgrades, and technology rollouts

Identify recurring issues and recommend improvements

Contribute to process documentation and knowledge sharing

Help improve the overall employee technology experience

Technologies You will Work With

Microsoft 365

Azure / Entra ID

Microsoft Teams

Windows 11

Endpoint and device management tools

Meeting room and collaboration technologies

What We Are Looking For

Essential

1–3 years' experience providing IT support in a service desk, helpdesk, or internal IT environment

Experience troubleshooting Windows devices, Microsoft 365 applications, and user access issues

Familiarity with Microsoft 365 administration, including user account management and licensing

Basic Azure or Entra ID user administration experience

Experience using ticketing systems and documenting support requests

Strong problem-solving skills and the ability to manage issues through to resolution

Excellent communication skills and a customer-focused approach

Nice to Have

Experience with Intune or endpoint management solutions

Exposure to Azure administration

Experience supporting meeting room technology

Basic PowerShell knowledge

Experience working within a cloud-first environment

Why Join memoryBlue?

At memoryBlue, we combine a high-performance culture with genuine support, collaboration, and development opportunities. You'll join a team where your work has a direct impact on employees across the business and where you'll be encouraged to continue growing your technical skills.

Benefits

Focus on learning, development, and internal career progression

MemoryBlue Learning Academy

Company pension contribution

Health Cash Plan

Life Assurance / Death in Service benefit

Enhanced maternity and paternity pay

Salary Sacrifice Workplace Nursery Scheme

Salary Sacrifice Financial Pension Advice

Competitive annual leave with yearly increases up to 33 days

Loyalty Rewards Scheme

Regular company events and celebrations

The beloved running club, with prizes available throughout the year

Interested?

If you're someone who enjoys solving problems, supporting users, and keeping technology running smoothly, we'd love to hear from you.

While we aim to provide timely updates to all applicants, please note that due to the volume of applications we receive, it may take up to 14 days from the application submission date for us to complete our initial screening process. Candidates who successfully progress to the next stage will be contacted directly by a member of our team.

If you have not received communication from us within 14 days of your application, please consider your application unsuccessful on this occasion.