System/Network Technician

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

We are seeking a hands-on and customer-focused Network Support Technician to support a large-scale workstation and network initiatives within a medical college and research institution environment. This role is responsible for assisting with workstation migrations, network connectivity troubleshooting, wireless and wired surveys, and post-migration technical support across campus locations.

The ideal candidate is technically strong, highly organized, and comfortable working directly with end users in fast-paced and highly visible environments. This position requires strong troubleshooting abilities, professionalism, and a commitment to delivering excellent customer service.

Salary: $45,000-$53,000

What You’ll Do

Conduct wired network surveys and document workstation environments across campus

Support migration of desktops, laptops, and network-connected devices

Perform wireless surveys and assist with wireless connectivity troubleshooting

Provide post-migration technical support to staff and administrators

Diagnose, document, and resolve hardware, software, and network-related issues

Troubleshoot wired and wireless network access and connectivity problems

Monitor, manage, and update tickets within the ticketing system

Provide in-person deskside support for hardware and software issues

Follow up on completed tickets to ensure customer satisfaction

Support Microsoft Office applications in both Windows and Mac environments

Build positive relationships with end users while delivering white-glove support

Maintain professionalism when supporting frustrated or escalated users

Participate in campus-wide walkthroughs, surveys, and migration activities

Perform additional job-related duties as assigned

What You Bring

Experience in hardware and network support

Strong troubleshooting experience with desktops, laptops, and network-connected devices

Understanding of wireless networking and wireless device connectivity

Experience troubleshooting wired and wireless network issues

Strong customer service and interpersonal communication skills

Ability to accurately document technical issues and resolutions

Excellent organizational and time management skills

Ability to work independently and remain active throughout campus environments

Strong work ethic and attention to detail

Proficiency with Microsoft Office Suite in both Windows and Mac environments

Preferred Qualifications

CompTIA Network+ Certification

CCNA Certification

Experience working in healthcare, higher education, or research environments

#IND

CCS Offers:

Competitive salaries

Comprehensive benefits including:

Medical and dental plans

Company paid vision and short and long term disability plans

Flexible spending programs including Healthcare, Dependent Care, Transit and Parking

401K with employer match

Tuition reimbursement

Onsite fitness center (or gym membership reimbursement for client or satellite based employees)

Company paid life Insurance

Paid holidays and vacation

Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.