Head of Central Operations

Job Title: Head of Central Operations

Company: 8Fleet

Location: Los Angeles, CA

About 8Fleet

8Fleet is hiring! 8Fleet is a rapidly growing LA-based technology and logistics startup building the operational infrastructure for both autonomous and non-autonomous rideshare fleets. As we scale rapidly across markets, we’re looking for a world-class Head of Central Operations to build and lead the systems powering our operational backbone.

About the Role

We are looking for a highly strategic and execution-oriented operator to lead Central Operations at 8Fleet. This role will own the operational systems, workflows, tooling, and teams that power driver growth, onboarding, launch operations, driver support, vehicle operations, insurance & claims, and fleet readiness across all markets.

You will be responsible for building scalable operational infrastructure while aggressively leveraging automation and AI to improve efficiency, reduce costs, and enable rapid growth. This is not a traditional operations management role — we are looking for someone obsessed with operational leverage, process design, and building systems that scale.

You will manage a lean, high-performing team while redesigning workflows so human effort is focused on high-value interactions and escalations, not repetitive manual work.

This role is ideal for someone who thrives in ambiguity, enjoys solving complex operational problems, and knows how to combine people, process, technology, and AI into a scalable operating model.

Key Responsibilities

Central Operations Leadership

Own and scale Central Operations across all markets

Build systems and processes that support rapid operational growth

Develop operational playbooks, SOPs, escalation frameworks, and performance standards

Drive operational consistency while balancing local market flexibility

Driver Growth & Onboarding

Oversee driver acquisition operations and onboarding workflows

Improve funnel conversion, onboarding completion, and time-to-activation

Partner with Operations to align driver supply with fleet demand

Build scalable onboarding systems leveraging automation and AI

Driver Support

Build a scalable driver support organization and operating model

Improve response times, resolution quality, and driver experience

Design support workflows that prioritize high-touch human interactions where they create the most value

Automate repetitive support workflows wherever possible

Safety, Insurance & Claims

Oversee safety operations, claims processes, and insurance coordination

Reduce claims frequency, severity, and operational processing costs

Improve incident response and escalation management

Build reporting and operational visibility across safety metrics

Vehicle Operations

Oversee vehicle infleeting, registrations, renewals, and operational readiness

Improve fleet uptime and reduce operational downtime

Build scalable systems for tracking vehicle lifecycle operations

Standardize launch readiness processes across markets

Launch & Expansion

Develop repeatable launch playbooks for new markets

Coordinate cross-functional launch execution

Improve launch speed, operational quality, and scalability

Build forecasting and operational capacity planning processes

Automation & AI

Identify and automate manual operational workflows across Central Operations

Implement AI tools and workflows to improve productivity, responsiveness, and scalability

Redesign operational processes to maximize leverage from a lean team

Build operational dashboards, reporting, and KPI visibility

Leadership & Cross-Functional Partnership

Manage and develop a small high-performing team

Partner closely with Product, Engineering, Finance, People, and Market Operations

Establish operational metrics, accountability, and review cadences

Drive a culture of ownership, urgency, continuous improvement, and execution

Successful Candidates Will Bring

7+ years of experience in operations, logistics, marketplace operations, customer operations, or related fields

Experience building and scaling operational systems in fast-paced environments

Strong process design and operational problem-solving capabilities

Experience leading teams with a strong focus on accountability and execution

Deep interest in automation, AI tooling, and operational leverage

Strong analytical and KPI-driven mindset

Experience working cross-functionally in high-growth environments

Comfort operating in ambiguity and building from scratch

Exceptional communication and organizational skills

Hands-on mentality — willing to dive into operational details while maintaining strategic perspective

Compensation

Base Salary Range: $130k-$160k plus annual bonus and strong stock option award

Equal Opportunity Employer

8Fleet is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Disclaimer

This job description may be updated at any time without prior notice.