Head of Engineering

Who We Are

Build. Scale. Sustain.

We are a global technology consultancy with a trademarked, AI-first engineering approach for accelerating the delivery of digital products and revolutionizing platform modernization. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion and a B Corp-certified company.

We are small enough to care locally, big enough to deliver globally: 5 continents, 10 countries, 500+ experts from 50+ nationalities across the Americas, Europe, and APAC

We are robust and resilient: 100% independent and 0 debt

We are entrepreneurs and passionate experts: we invest in what we genuinely believe and work as a collective intelligence

We are positive, courageous, caring, doers committed to excellence

About Gen-e2™

While the market is still largely AI-augmenting delivery, we have reinvented the SDLC to be AI-First. Leveraging 16 years of digital transformation expertise, Gen-e2™ is a close collaboration between generative AI and our best engineers:

We now generate 95% of the entire product, including code, documentation, infrastructure as code, and design, powered by GitHub Copilot

Quality exceeds the output of our best traditional engineering teams

A product repository gives AI full project context for higher-quality generation

A library of rules and prompts enforces coding standards, design principles, and security guidelines, ensuring enterprise-grade scalability

The Gen-e2™ result

We deliver end-to-end products 2-3x faster than traditional approaches. As Head of Engineering, you are accountable for making sure that is genuinely true across our Thailand projects.

Your Role

At PALO IT, AI-Native is the default. As Head of Engineering, your primary focus is engineering quality and the rigorous application of Gen-e2™ across our Thailand operation.

You will be directly involved in a selection of projects, working hands-on alongside teams and setting the standard that others calibrate against. Beyond your own projects, you will coach Tech Leads, establish engineering standards that apply across the delivery portfolio, and develop engineers at all levels.

Overall delivery operations sit with the COO. Your focus is different: how well we engineer, not whether we ship. You are the person who defines and protects what good looks like at PALO IT Thailand, across every technical decision made on our projects.

You will also contribute to presales, bringing engineering credibility and practical delivery insight to bids and client conversations.

Key Responsibilities

Gen-e2™ Rigour and AI-Native Standards Core Mandate

Own the quality and consistency of Gen-e2™ application across the Thailand engineering team, auditing adoption, identifying gaps, and working with teams to close them

Define and maintain the engineering standards playbook, covering prompt libraries, coding conventions, AI output validation, security guidelines, and quality gates

Continuously improve the Gen-e2™ methodology based on what you observe in delivery, what works and what does not

Evaluate new AI tools and practices that could meaningfully improve quality or velocity

Be the internal escalation point for hard technical problems, the person teams come to when they are stuck

Embedded Delivery Excellence

Take direct technical leadership on selected projects, working alongside teams rather than managing from a distance

Ensure Gen-e2™ is applied with real rigour on the projects you lead, including AI-assisted code generation, automated testing, CI/CD discipline, and structured code review

Identify and address technical risks and quality issues early, before they become delivery problems

Share learnings from your own projects with Hive Masters and Tech Leads working on others, and lift standards across the team

People Development and Engineering Culture

Mentor and develop Hive Masters and Tech Leads, building their technical depth, engineering judgement, and AI-native capability over time

Foster a culture of craftsmanship and continuous improvement, where engineers take pride in quality and learn from every project

Support performance conversations and career development for engineers, in partnership with the COO

Contribute to hiring decisions, helping to assess technical capability and generative AI aptitude in candidates

Run engineering communities of practice, including knowledge-sharing sessions, technical retrospectives, and cross-team learning

Presales Support Supporting Role

Contribute engineering expertise to bid and proposal processes, including scoping, effort estimation, and solution validation

Review technical assumptions in RFP responses to ensure commitments are realistic and deliverable using Gen-e2™

Join client conversations where technical credibility is needed to progress an opportunity

Provide input on team composition and technical approach for proposed engagements

Must-Have Experience

8 or more years of software engineering experience, with a strong track record of hands-on technical leadership on complex delivery projects

Deep expertise in software engineering practices: architecture, code quality, testing, CI/CD, and DevOps. You should be able to do this work yourself and teach it credibly

Experience in a consulting or client-delivery environment, working across multiple projects and technology stacks

Proven ability to mentor and develop engineers, improving team capability over time

Familiarity with Agile delivery methodologies including Scrum, Kanban, TDD, and iterative development

Experience participating in presales or bid processes, contributing to scoping, estimation, and technical proposals

Demonstrated daily use of AI tools in your engineering work

Generative AI Skills Required

Hands-on, daily use of AI coding assistants such as GitHub Copilot or Cursor. This should be how you currently work

Strong understanding of prompt engineering for code generation, documentation, architecture review, and automated testing

Experience validating and governing GenAI outputs, including reviewing AI-generated code, identifying errors, and enforcing quality guardrails across a team

Able to build and codify standards for AI-native engineering, including rules, prompt libraries, and playbooks, and to get a team to actually follow them

Good judgement about when AI output is fit for purpose, when it needs revision, and when to work without it, and the ability to teach that judgement to others

Good to Have

Hands-on experience with cloud platforms (Azure, AWS, GCP), particularly around architecture and CI/CD in cloud-native environments

Background across multiple technology domains including mobile, DevOps, and full-stack. Breadth is more useful than deep specialization at this level

Experience working with AI/ML services in a delivery context, such as LLMs, RAG pipelines, or AI agents integrated into products

Familiarity with enterprise software patterns including micro-services, API design, and event-driven architecture

What Success Looks Like at PALO IT

Gen-e2™ is real

AI-native practices are applied consistently and correctly across teams. You can point to specific evidence of how and where.

Your projects set the bar

The projects you work on directly are the ones others look at as examples of how PALO IT engineers.

Engineers are growing

Hive Masters and Tech Leads are more technically capable and more confident in their AI-native practice than they were a year ago.

Standards stick

The engineering playbook is current and teams actually use it. Quality gates are enforced in practice, not just documented.

Teams get unblocked

When a team hits a hard technical problem, you are the person who helps solve it, using expertise rather than authority.

Bids are credible

Your input on proposals is trusted by the sales team. Technical estimates hold up when the project starts.

More About PALO IT

We are eager to adapt to change, learn from our experiences, and move to meet our planet's urgent needs. We are continuously taking action to:

Become a climate net-zero company

Deliver projects with a positive social and environmental impact

Train 100% of our workforce on impact