Account Manager

About Avoca

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.

We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 130+ employees in under two years across our NYC headquarters and Santa Barbara office.

In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.

About the Role

Account Managers at Avoca are strategic partners to our customers, owning the full post-sale relationship with a portfolio of leading home service brands. You’ll sit at the intersection of customer success and revenue, responsible for retention, expansion, and ensuring every account extracts maximum value from the platform. This is a new role on our growing Account Management team, reporting directly to our VP Sales. The ideal candidate is equally comfortable deepening an executive relationship and digging into the data behind a customer’s missed-call rate.

What You’ll Do

Own a book of mid-market home service accounts, driving retention, expansion, and on-time renewals across your full portfolio

Build and deepen relationships with key stakeholders, positioning Avoca as an indispensable platform partner

Lead quarterly and executive business reviews that tie Avoca’s performance directly to customer outcomes: booked jobs, captured revenue, and missed-call rate

Identify, develop, and close upsell and cross-sell opportunities, growing net revenue retention across your accounts

Partner with Sales, Implementation, and Product teams to ensure smooth onboarding, ongoing adoption, and successful rollout of new features

Monitor account health signals proactively, identifying and intervening on at-risk accounts before churn becomes a threat

Serve as the internal voice of the customer, surfacing product feedback, trends, and patterns to Product and Engineering

Collaborate with Marketing on customer success stories, case studies, and reference programs that fuel Avoca’s growth

What You’ll Bring

7-10 years of account management or customer success experience at a B2B SaaS company, ideally in a high-growth environment

Proven track record of meeting or exceeding NRR, GRR, or expansion targets within a named account portfolio

Experience navigating complex, multi-stakeholder accounts, from frontline operators to executives, with confidence and credibility

Strong commercial instincts: comfortable identifying and closing expansion opportunities with or without a dedicated sales partner

Excellent communication and presentation skills, with the ability to run high-impact executive business reviews

Proficiency with CRM tools (we use HubSpot) and familiarity with CS platforms

Nice to have: experience in home services, field services, or vertical SaaS; familiarity with AI or voice-based products

Nice to have: experience building or refining AM/CS processes at a scaling startup

Who You Are

You operate with urgency and ownership, when an account is struggling, you’re already three steps into solving it

You’re curious about your customers’ businesses and can quickly learn the metrics that matter to an HVAC owner or plumbing dispatcher

You thrive in a fast-moving environment where processes are still being built, and you contribute to shaping them

You communicate clearly and confidently, in writing, on video calls, and in an EBR with business owners

You’re motivated by visible impact: seeing a customer’s missed-call rate drop because of work you did

You’re fully in-office at our NYC headquarters and energized by the high-velocity, collaborative culture that makes Avoca move fast

Benefits

Comprehensive medical, dental, and vision insurance

Company-sponsored 401(k) through Vestwell

Flexible PTO plus U.S. federal holidays

Company-wide off-sites

Daily in-office lunch through Parkday

Dinner covered when working late

Commuter benefits and late-night rideshare

Standing desks and workspace accommodations available on request

All core tools and software provided

Compensation: The expected on target earnings for this role is $240,000-$280,000, with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca’s total compensation package includes base salary, on target earnings, equity, and a comprehensive suite of benefits and perks. Our Recruiting team will share the full details as you progress through our hiring process.

Why Avoca

At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.

Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.