Implementation Manager

About Vector

Vector builds mobile and web technology that makes freight move faster. Our platform is used by warehouses, distribution centers, and carriers to streamline check-ins, appointments, dock scheduling, and driver workflows.

About the Role

As a ‘doer’, you will ultimately be responsible for the crucial, tactical fundamentals of a software application deployment, and the success of the day to day dynamics between the Vector team and our customer. A successful candidate will demonstrate strengths in interpersonal skills and communication, be highly organized and be an ace at problem resolution. They will seek out and thrive on customer feedback in order to continuously improve the project, team, and customer experience overall. Our ideal candidate will be highly attuned to the needs of various stakeholders, gain a deep understanding of the customer and their business, as well as become well versed in how our customers achieve great outcomes with Vector

What You'll Do

Deliver excellence in Operational Engagement and day to day management on key facility accounts

Provide end user support, training, and change management on software app deployments

Provide an in person Vector presence for both go-lives and ongoing support as part of a comprehensive Customer Success strategy

Provide updates and status reports, both internally and customer facing regularly to ensure real time visibility and proper decision-making

Provide play by play updates from the field to the teams, identifying, escalating and triaging issues as they arise

Become Vector’s internal subject matter expert on the comprehensive operational needs of our customers

What We're Looking For

Experience / ability as a core customer facing member deploying SaaS / enterprise software on key accounts or initiatives

Demonstrated ability to run operational efforts and tactical meetings with minimal oversight

Comfortable with driving the process, raising flags or triaging when appropriate

Proven ability to onboard multiple waves of facility deployments and work with Deployment Strategists to define the roadmap for continuous waves of future deployments

Exceptional rapport building skills with stakeholders at all levels, gaining continuous positive customer feedback on interpersonal and industry skills

Able to to travel up to 50% to customer locations

Drive for results and a 'whatever it takes' attitude

Ability to escalate issues using sound judgment and critical thinking abilities

Excellent written and verbal communication skills

Highly organized and detail oriented

Benefits

Employer-sponsored medical, dental, vision, 401K, life & disability insurance

Flexible paid time off and observed federal holidays

Stock options

Parental leave of absence

Competitive stipend

Flat org structure, offering startup growth and learning paths

Salary Range

$110,000 - $130,000 USD

Your compensation may be based on several factors, including education, work experience, and region.