Benefits Education Specialist

As an affiliate of the Leavitt Group, FBMC is seeking to add new talent to its team at their client location, Jackson Health Systems, in Miami FL.

For over 40 years, FBMC’s mission has been to provide all employees with affordable, high-quality protection. The company values strong client relationships, exceptional service, and giving back to the communities it serves. FBMC’s culture is founded on integrity, teamwork, and a collective dedication to ensuring a safe and prosperous future.

Position Summary

The Benefit Education Specialist (BES) plays a vital role in delivering exceptional service to client employees by conducting individualized benefits education and review sessions via phone and/or in person. In this role, you will help employees understand their core and voluntary benefit options, support informed decision-making, and ensure accurate and compliant enrollment processing.

This position is ideal for someone who enjoys educating others, thrives in a fast-paced environment, and is passionate about helping people navigate important financial and healthcare decisions.

What You’ll Do

Conduct one-on-one benefit education and review sessions using employer-provided census data

Educate and counsel employees on core and voluntary benefit options while maintaining compliance with all licensure and regulatory requirements

Handle inbound calls and conduct outbound follow-ups related to benefits education and enrollment

Accurately document and process employee enrollment elections

Identify and escalate complex issues or concerns when appropriate

Support annual open enrollment activities, including extended hours or travel when required

Maintain active insurance licensure (when applicable)

Perform additional duties as assigned to support team and organizational goals

What We’re Looking For

We’re seeking a professional who combines strong technical knowledge with outstanding interpersonal and communication skills. The ideal candidate demonstrates:

Adaptability and coachability

Strong verbal and written communication skills

Excellent customer service and consultative abilities

Emotional intelligence, integrity, and professionalism

Ability to explain complex benefits information clearly and confidently

Experience working in a fast-paced environment while handling pressure with tact

Strong problem-solving skills with attention to detail and sound judgment

Solid numerical and analytical abilities

Excellent organizational skills with the ability to prioritize, manage multiple tasks, and meet deadlines

Ability to work both independently and collaboratively with diverse teams

A positive attitude and commitment to teamwork, leadership, and organizational values

Minimum Qualifications

High School Diploma or GED (or equivalent experience)

Valid driver’s license

Strong telephonic communication skills

Preferred Qualifications

Bachelor’s degree and one (1) year of related experience, or three to five (3–5) years of experience in insurance or employee benefit management in a client-facing or sales role

Active State Life/Health/Insurance Producer’s license (required for certain assignments)

Industry designations such as CEBS, REBC, RHU, or ChHC

Working knowledge of employee benefit programs including medical, dental, vision, life, disability, and other worksite products

Familiarity with benefit technology platforms, underwriting processes, and industry vendors

Proficiency in Microsoft Office Suite, web-based platforms, and CRM systems

Ability to quickly learn new technology tools and systems

Bilingual skills are a plus

What We Offer

Competitive salary

Career growth and professional development opportunities

Health Insurance

Dental & Vision Insurance

401(k) with matching employer contributions

HSA & FSA

Competitive PTO and company holidays

Wellness Program

As a national company, Leavitt Group is one of the largest privately held insurance brokerages in the nation, with over 275 locations across 29 states. We provide commercial and personal insurance solutions that help individuals and businesses manage risk and protect their future. Our agencies have access to top insurance markets and maintain strong carrier partnerships, allowing us to deliver exceptional value to our clients.

We are always looking for talented individuals who want to build a meaningful career and grow with us.

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