Epic Training Lead

About Chartis

The challenges facing US healthcare are longstanding and all too familiar. We are Chartis, and we believe in better. We work with more than 1,900 organizations annually to develop and activate transformative strategies, operating models, and organizational enterprises that make US healthcare more affordable, accessible, safe, and human. With more than 1,450 professionals, we help providers, payers, technology innovators, retail companies, and investors create and embrace solutions that tangibly and materially reshape healthcare for the better. Our family of brands—Chartis, Jarrard, Greeley, and HealthScape Advisors—is 100% focused on healthcare and each has a longstanding commitment to helping transform healthcare in big and small ways. Believe in better.

Chartis has offices in Boston, Chicago, New York, Washington D.C., and Nashville. This is a contract role through June 2027.

Epic Training Lead – Epic-to-Epic Deployment

This is a contract that is over a year long.

Position Overview

We are seeking an experienced Epic Training Lead to lead all training activities for a large-scale Epic-to-Epic migration supporting the integration of Lancaster General Health into the Penn Medicine Epic environment . This individual will develop and execute the overall training strategy for a complex enterprise deployment, ensuring clinicians, operational staff, and leadership are fully prepared for a successful go-live.

The ideal candidate has extensive experience leading training for Epic implementations, Epic-to-Epic conversions, or major Epic deployments within large Academic Medical Centers (AMCs) . This role requires expertise in adult learning, change management, curriculum development, training logistics, and the use of innovative learning technologies, including adaptive learning platforms and AI-driven knowledge management solutions.

Key Responsibilities

Lead the overall training strategy for a large-scale Epic-to-Epic deployment and enterprise go-live.

Develop a comprehensive training plan aligned with project milestones, operational readiness, and go-live timelines.

Evaluate and implement modern learning solutions, including adaptive learning platforms, AI-enabled knowledge centers, digital learning tools, and self-service education resources.

Partner with executive leadership, clinical informatics, operational leaders, IT, and project management teams to ensure training aligns with organizational goals and workflow changes.

Design role-based training curricula for physicians, nurses, ancillary departments, revenue cycle, and administrative staff.

Oversee curriculum development, eLearning content, classroom instruction, virtual training, simulations, practice environments, and training documentation.

Lead the Principal Trainer team and coordinate Credentialed Trainers, Super Users, and departmental training leads.

Develop training governance, communication plans, competency validation processes, and readiness metrics.

Monitor learner adoption through dashboards, assessments, completion tracking, and performance analytics.

Coordinate dress rehearsals, integrated workflow simulations, and go-live readiness activities.

Develop post-go-live optimization, refresher training, and continuous education strategies.

Collaborate with change management teams to support user adoption and organizational readiness.

Identify training risks, develop mitigation plans, and provide executive-level status reporting throughout the deployment.

Hourly range: $80 - $95. Factors that are considered in making compensation decisions including, but not limited to, skills, experience, training, licensure and certifications, practice area, and other business and organizational needs. In addition, Chartis offers several benefits including medical, dental, vision, HSA, FSA, disability insurance, life insurance, 401(k) match, paid time off, wellness stipend, and additional voluntary benefits.

At Chartis, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.