RMA Technician

Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. One person, one GPU.

If you'd like to build the world's best AI cloud, join us.

*Note: This position requires presence in our San Jose office location 5 days per week

About the Role

We have an immediate need for a Workstation and Server Repair Technician with solid knowledge of servers and troubleshooting. In this role, you will have the opportunity to build. Plan and lay out work to meet production and schedule requirements Provide production, progress, or changeover reports to supervisors Set up and operate production equipment in accordance with current good manufacturing practices and standard operating procedures. The role is extremely important to maintain Lambda’s commitment to excellent customer service and maintain its high approval rating. We are looking for passionate, dedicated technicians who love what they do and can provide excellent testing support.

What You’ll Do

Troubleshoot and repair Lambda products

Perform functional test on Workstations and Server hardware

Track all support tickets and update the tickets real time

Report any defective parts to RMA/Repair Database

Ensure all products conform to current MFG Quality Standards

Follow all applicable work instructions to perform testing and repair processes.

Onsite customer support service as needed

Any other manufacturing floor tasks that may be assigned

You

Have an excellent track record working in computer manufacturing or similar role

Have server manufacturing experience (hardware integration i.e. CPU and other hardware components)

Are capable of performing mechanical and electrical assembly including cable routing and wiring

Are capable of standing for long periods of time

Are adaptable and flexible to changes as needed

Can work cross-functionally with other groups

Can maintain a clean and safe work environment

Are organized and detail-oriented

Are a team player and a reliable colleague with dependable work ethic

Have great verbal and written communication skills

Nice to Have

2+ years experience in related field or completed/enrolled in certificate or degree programs such as Computer Electronics and Networking Technology, Engineering, Computer Science, Information Technology

Excel at troubleshooting computer and electro-mechanical systems including use of testing equipment and tools

Computer skills and networking / IT knowledge, Linux and command line interface knowledge desirable

Ability to read and interpret diagrams

Familiarity with manufacturing quality systems

Salary Range Information

This is an hourly role, eligible for overtime. The hourly rate for this position has been set based on market data and other factors. However, an hourly rate higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.

About Lambda

Founded in 2012, with 500+ employees, and growing fast

Our investors notably include TWG Global, US Innovative Technology Fund (USIT), Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, Gradient Ventures, Mercato Partners, SVB, 1517, and Crescent Cove

We have research papers accepted at top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG

Our values are publicly available: https://lambda.ai/careers

We offer generous cash & equity compensation

Health, dental, and vision coverage for you and your dependents

Wellness and commuter stipends for select roles

401k Plan with 2% company match (USA employees)

Flexible paid time off plan that we all actually use

Equal Opportunity Employer

Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.