RMA Coordinator

Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. One person, one GPU.

If you'd like to build the world's best AI cloud, join us.

*Note: This position requires presence in our San Jose office location 5 days per week

About the Role

We have an immediate need for an RMA Coordinator to support our repair and returns operations with a strong focus on vendor management, inventory control, and reverse logistics. In this role, you will own the end-to-end RMA coordination process—managing defective parts, working directly with vendors, and ensuring timely processing of incoming and outgoing returns.

This position is critical to maintaining operational efficiency and upholding Lambda’s commitment to excellent customer service. You will serve as a central point of coordination across internal teams and external partners, ensuring all RMA activities are tracked, resolved, and executed within service-level expectations.

What You’ll Do

Coordinate end-to-end RMA processes, including receiving, tracking, and closing RMAs

Handle defective parts and manage vendor communications for returns and replacements

Communicate with vendors via email and other channels to track RMA status, request updates, and resolve issues

Own packaging and shipping logistics for incoming and outgoing components, with a focus on power supplies and related hardware

Track and manage RMA inventory, including physical transfers between departments

Monitor outstanding RMA cases with vendors and drive follow-ups to closure

Partner with vendors on special part requests, failure analysis requests (FAR), and urgent escalations

Manage day-to-day RMA receiving activities and ensure accurate system updates

Maintain real-time tracking of tickets, workflows, and open issues

Ensure RMAs are processed within defined service-level agreements (SLAs)

Generate and maintain daily productivity and workflow reports

Support Customer Service with RMA authorization and case processing as needed

Collaborate cross-functionally with Operations, Customer Support, Quality, and Engineering teams

Maintain and update RMA process documentation; create new SOPs as needed

Continuously review and improve RMA workflows and operational processes

You

Have experience in RMA coordination, logistics, supply chain, or similar operational role

Are highly organized with strong attention to detail and follow-through

Can manage multiple workflows and prioritize effectively in a fast-paced environment

Are comfortable working directly with vendors and internal stakeholders

Have strong written and verbal communication skills

Are data-driven and capable of tracking metrics, reporting, and process performance

Can work cross-functionally and drive accountability across teams

Are proactive in identifying issues and pushing them to resolution

Are adaptable and flexible with changing priorities

Maintain a structured and process-oriented approach to work

Nice to Have

2+ years of experience in RMA operations, supply chain, or hardware logistics

Experience working with server hardware, power supplies, or data center components

Familiarity with ERP systems (e.g., NetSuite), ticketing tools (e.g., Zendesk, Jira), or inventory systems

Understanding of failure analysis processes and vendor return workflows

Experience in process improvement or SOP documentation

Basic knowledge of hardware components and repair workflows

Salary Range Information

This is an hourly role, eligible for overtime. The hourly rate for this position has been set based on market data and other factors. However, an hourly rate higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.

About Lambda

Founded in 2012, with 500+ employees, and growing fast

Our investors notably include TWG Global, US Innovative Technology Fund (USIT), Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, Gradient Ventures, Mercato Partners, SVB, 1517, and Crescent Cove

We have research papers accepted at top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG

Our values are publicly available: https://lambda.ai/careers

We offer generous cash & equity compensation

Health, dental, and vision coverage for you and your dependents

Wellness and commuter stipends for select roles

401k Plan with 2% company match (USA employees)

Flexible paid time off plan that we all actually use

Equal Opportunity Employer

Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.