Principal Product Manager

Your next adventure:

Define and own the vision and roadmap for customer experience across Pipedrive CRM, aligned with company strategy, customer needs and market developments

Identify and prioritise high-value use cases where autonomous and semi-autonomous agents improve sales productivity and workflow efficiency

Own the product strategy and requirements for Pipedrive’s Agentic AI experience, enabling the development, deployment and operation of agentic AI capabilities

Define how agents interact with users, CRM data and workflows, including boundaries, controls, escalation paths and human-in-the-loop mechanisms

Ensure agentic behaviour is understandable, predictable and trustworthy through strong guardrails, safety mechanisms and observability

Contribute and partner on core platform capabilities, including agent orchestration and lifecycle management, planning, reasoning and tool use frameworks, and memory, context and state management

Establish clear product interfaces, APIs and platform contracts to enable internal teams and ecosystem partners to build on the AI platform

Translate business, customer and technical needs into clear product requirements and prioritised roadmaps, making principled trade-offs across experience, performance, cost, latency, reliability and safety

Define success metrics for agentic AI capabilities and the AI platform, and continuously evaluate impact using customer feedback, internal insights and usage data

Partner closely with engineering and AI/ML teams to shape technical direction, enable product teams across Pipedrive to adopt the AI platform effectively, and collaborate with legal, security, privacy and compliance to ensure responsible and compliant AI solutions

Does this sound like you?

5+ years of product management experience, with senior individual contributor or principal level scope

Proven experience owning complex product capabilities and shared platforms

Strong understanding of LLM, agentic systems and modern AI architectures

Experience working closely with AI and machine learning engineers on production systems

Comfort defining APIs, SDKs and platform level product surfaces

Ability to operate with high autonomy and influence across teams without direct authority

Excellent product judgement in ambiguous and fast moving environments

Proven ability to drive product value and deliver strong customer experiences within tech companies, while bringing learnings to uplift and mentor others across the team

Clear and concise written and verbal communication skills

Nice to have

Background in B2B SaaS, ideally within CRM or workflow driven products

Experience shipping customer-facing AI powered features at scale

Experience building or evolving internal AI or developer platforms

Familiarity with privacy, security and data protection considerations in AI systems

Why Pipedrive?

People-first culture – Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome

Unlock potential – Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change

We’ve got you – Your well-being matters. Enjoy flexible hours, wellness perks and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our people

Grow with us – Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability

Packed with purpose – Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work

Diversity & Inclusion: Pipedrive is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications regardless of race, color, religion, age, gender, sexual orientation, gender identity or expression, national origin, disability, veteran status, marital or family status, or any other characteristic protected by applicable law.

Eligibility: Please note that for this position, we are only able to consider candidates who already possess the legal right to work in UK without the need for visa sponsorship or relocation assistance and located within a commutable distance to our Pipedrive London office.

Background Checks: Where permitted by local law and necessitated by the scope of the role (e.g., access to sensitive data), Pipedrive may conduct a pre-employment background check. This will be handled in strict accordance with our Candidates Privacy Notice .

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