Automotive Technician, Service Advisor, Parts Specialist- Mechanical Claims Adjuster
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About the role
Functions and Responsibilities:
80% of time: Process queue contacts from the claims queues, email and or chat channels from dealers, repair facilities, sales/agents as well as internal and external customers.
10% of time: Process various requests from managers and lead adjuster. Correspond with various vendors throughout the claim adjudication process as needed.
10% of time: Other duties as assigned, delegated by management. Examples include; assisting in claim estimation or cost comparison utilizing vendors.
Basic Requirements:
Working knowledge of service contract, insurance or automotive industry
Proficiency working within a claims or automotive type setting
Excellent verbal and written communication skills and comfortable communicating with various stakeholders, both internal and external
Required Expereince:
1-2 years of experience working within a fast-paced automotive, insurance or claims environment
Some automotive experience, working within a service department as a technician, service writer, or warranty administrator
Required Education:
High school diploma or equivalent required
Automotive training or experience preferred
Some college preferred
Similar work experience in lieu of education acceptable
Mechanical certifications (ASE) a plus
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