Project Coordinator

Responsibilities:

Support Project Managers (PMs) on study related duties including but not limited to:

Data Change Requests, Support Requests, and Production Incidents on assigned studies.

Organizing and scheduling check-ins.

Logging support tickets for studies.

Go-live setup tasks such as adding sites and users.

Overseeing activities related to posting studies to various environments.

Ensuring deliverables are in place and driving/overseeing the posting of a study to various environments

Client acceptance testing and unit testing.

Study documentation updates and creation.

Change order generation and routing for contractual study changes

Collating and trending metrics for PMs from study and system data, support tickets, CAPAs and incident tickets.

Supporting study monitoring through automated checks, resolution of notifications, and escalation of noted study issues.

Support internal teams to help them manage maintenance issues as needed

Provide regular reports, study metrics, and other updates to the PMs on assigned tasks.

Produce company-level, account-level, and study-level metrics.

Education:

Bachelor’s degree or equivalent and/or appropriate work experience

Experience:

Experience coordinating and scheduling for high-volume operations

Ability to understand and communicate task or project tracking methodologies

Organized with methodical approach to scheduling

Microsoft Office suite, with advance skills in Excel (PivotTables, VLOOKUP, Filtering, etc.)

Skills:

Attention to detail and quality orientation

Strong customer service orientation

Organized, logical approach to prioritizing and executing assignments

Ability to maintain positive rapport with diverse array of colleagues and clients

Able to work on multiple assignments with standard levels of supervision

Ability to learn and apply new skills quickly

Adaptability/flexibility in a changeable, fast-paced environment